Charging section / thread? - Page 2 - Audi E-Tron EV Forum
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post #11 of 18 (permalink) Old 09-16-2019, 08:55 AM
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Adapter for Audi to use Superchargers?

I have heard that an adapter is available for connecting our Audi eTron to a Tesla Supercharger. Supposedly available through Amazon. There are multiple adapters available there, but I'm unsure which one would fit the EVSE charger that comes with the car. The high number of Tesla Superchargers available make their use very attractive if an adapter could be used. Anybody know about this?
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post #12 of 18 (permalink) Old 09-18-2019, 01:52 PM
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Garage
Quote:
Originally Posted by drhappy View Post
We picked up our Glacier White e-tron 2 weeks ago and so far we love it. I find it strange that there's no section in an EV focused car forum to discuss charging inclusive of tips and tricks, home solutions, hardware reviews, etc.

One silly question, is the charger we received with the car considered level 2 when plugged into 240V? I'm having a 240V NEMA 14-50a installed in the garage however I wonder if I need another charger. FYI, I'm looking at the ClipperCreek HCS-50P Plug-in 40A L2 EVSE 240V NEMA 14-50.
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post #13 of 18 (permalink) Old 10-02-2019, 08:09 PM
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Sorry for the late response, but for the good of those looking for this info...I was directed to no less than 3 different revs of part for wall mount bracket. However, I found that the cheap option does the trick (I just put a $2 J hook on the wall to keep the cable tidy). The bracket fits perfectly and just needs some beefy #14 screws with washers (due to the hole size, not the load) to mount it to a wall.Audi Parts Store has this part for $65 and free economy USPS shipping from Nor Cal. https://www.audipartsstore.com

The following items have shipped via USPS. Your tracking number(s): xxx

Part Number Part Name Price Quantity Total
8V4-915-899 E-tron Charger Wall Bracket $65.15 1 $65.15

Subtotal: $65.15
Estimated Economy Shipping: Free
Total: $65.15
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post #14 of 18 (permalink) Old 11-02-2019, 02:21 AM
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Charging Quick Release

Hi: I just wanted to post some helpful information. I had a situation where I used a rapid charger on a longer trip, and the charger would not release from the charging port after multiple tries and turning the car on and off. It was not a charger on the Audi system although the e-tron is supposed to operate with all rapid charger systems. After looking for help in the owner's manual, I did not find the section (until the next day) on p. 111 where it asks you to open the hood and pull a yellow loop to release and then take your car to the dealership. On calling for assistance that evening, the Audi assistance said that the only recourse was to leave the car at the station (at a Chevrolet dealership at 10:00 pm 120 miles from home) and go to the local Audi dealership the next day.

What I did instead was much easier. If you press unlock on your keyfob and press on the charge port release button at the same time, it releases the charger. I found this capability on a site regarding electric Volkswagons and desperation, tried it on my e-tron, and it worked like a charm!

I charged my car on a Level 2 charger after arriving at my destination and had no problem with releasing the connector per usual. I thought this would be helpful information to have if anyone else is caught in the same situation and is trying to surf the net looking for a solution. I don't know why this is not featured in the owner's manual.
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post #15 of 18 (permalink) Old 11-05-2019, 09:14 PM
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Quote:
Originally Posted by Mato View Post
Which kind of wall mount should I look for? The local dealership offer us a wall mount for the free Audi charging station for $300.
This is the wall mount I purchased online for $200, my Audi dealer wanted $300 for the same part. My electrician will install it for me during my NEMA 14-50 outlet install :

ORDER #REV-3846

The following items have shipped via USPS.

Part Number Part Name Price Quantity Total
8V4-915-706-D Charger Wall Bracket $207.00 1 $207.00

Subtotal: $207.00
Estimated Standard Shipping: $18.66
Total: $225.66


It may take up to 24 hours for the shipping information to be available on the tracking page.

Thank you again for your order.

AUDI PARTS STORE
800-300-4050 | [email protected]
Click here to view our site
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post #16 of 18 (permalink) Old 11-06-2019, 06:40 PM
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Quote:
Originally Posted by [email protected] View Post
Hi: I just wanted to post some helpful information. I had a situation where I used a rapid charger on a longer trip, and the charger would not release from the charging port after multiple tries and turning the car on and off. It was not a charger on the Audi system although the e-tron is supposed to operate with all rapid charger systems. After looking for help in the owner's manual, I did not find the section (until the next day) on p. 111 where it asks you to open the hood and pull a yellow loop to release and then take your car to the dealership. On calling for assistance that evening, the Audi assistance said that the only recourse was to leave the car at the station (at a Chevrolet dealership at 10:00 pm 120 miles from home) and go to the local Audi dealership the next day.

What I did instead was much easier. If you press unlock on your keyfob and press on the charge port release button at the same time, it releases the charger. I found this capability on a site regarding electric Volkswagons and desperation, tried it on my e-tron, and it worked like a charm!

I charged my car on a Level 2 charger after arriving at my destination and had no problem with releasing the connector per usual. I thought this would be helpful information to have if anyone else is caught in the same situation and is trying to surf the net looking for a solution. I don't know why this is not featured in the owner's manual.
Trial and error is an unfortunate part about new vehicle ownership which is why boards like this are great.

Eventually we might need an "owners tips and tricks" topic or something to that effect
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post #17 of 18 (permalink) Old 11-06-2019, 09:15 PM
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L3 charger not releasing

There was a bulletin for this condition that was also in our manual as an insert. I can fish it out and scan it. Says it’s supposed to be corrected by a software update by YE2019.
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post #18 of 18 (permalink) Old Yesterday, 09:49 AM
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Here is that letter "ex-expats" was referring to...I called the number below and they said they have 4 etron experts in America who can help you with anything you need regarding the vehicle. Just wish Audi had one "genius" at each dealership where I can take the car for any issues.

May 1,2019
Audi e-tron High Power Charging
Dear Audi Customer,
The 2019 Audi e-tron is capable of charging speeds of up to 150 kW at many public DC fast charging sites. Achieving such charging speeds requires both power transfer and communication between the vehicle and the charging station.
In a limited number of circumstances occurring only with DC fast charging, there may be a lapse in communication between the vehicle and the charger that causes the charger handle to remain locked in the vehicle after charging is complete.
Should this issue occur while charging your Audi e-tron, the following steps may be taken to release the charger handle:
1. Ensure that the charging station has stopped charging and that» the vehicle is unlocked, then press the handle release button on the vehicle (the same button that is used to open the vehicle’s charge port door). See page 108 of the Audi e-tron Owner’s Manual.
2. Wait 5 minutes after charging completes to determine if the vehicle clears the fault and automatically releases the charger handle.
3. Verify that the vehicle’s auxiliary climate control is turned off. See page 84 of the Audi e-tron Owner’s Manual.
Should these steps not release the charger handle, the Audi Customer Experience Center is available at 1-844-573-8766 to provide assistance. After evaluation, the Audi Customer Experience Center may recommend
releasing the charger handle by manually pulling the release tab that is located under the vehicle’s hood (page 1 11 of the Audi e-tron Owner's Manual).
Audi is currently resolving this charging issue and a software update will be available by the end of 2019 to correct the issue in all Audi e-trons. Affected customers will be notified when the updated software is available.
We expect the occurrence of this issue to be isolated, but we apologize in advance for any inconvenience that you may experience. Should you require assistance with this—or any—charging issue, our skilled customer support team is available to help.
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