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Had the car for three days and worked flawless. Now, when initiating the adaptive cruise I get a message saying: "Adaptive cruise not available right now. Please see owner's manual." Called the dealer who had no idea. Tried to clean the sensor (that was already clean). Anyone else had this problem?

 

[chrisjenx]

Had the car for three days and worked flawless. Now, when initiating the adaptive cruise I get a message saying: "Adaptive cruise not available right now. Please see owner's manual." Called the dealer who had no idea. Tried to clean the sensor (that was already clean). Anyone else had this problem?

Ours seems to work, I would 100% take it into the dealer as a warranty issue. There is a software update coming (might of already dropped by now) that is meant to be fixing some of the initial teething issues.

 

[ex-expats]

I had a similar thing last night on the say from Sacramento to Seattle. A window popped up a few times while I was driving under cruise that said something like "predictive driving assist unavailable...blah blah...refer to owners manual for more information". But it kept working the entire trip despite the message.

 

[Lawtech]

Sometimes it doesn’t work because of the surroundings at that moment - the sensors are confused.

 

[bradhinkle]

We had that "predictive driving assist unavailable" message come up too. Refer to owner's manual. We took the car to the dealer because we had some other messages come up. the predictive driving assist message did not register in the car's computer so the dealer had nothing to say about it.

 

[rrao56]

Had the car for three days and worked flawless. Now, when initiating the adaptive cruise I get a message saying: "Adaptive cruise not available right now. Please see owner's manual." Called the dealer who had no idea. Tried to clean the sensor (that was already clean). Anyone else had this problem?

Same issue just appeared on myLaunch Edition 1. Tried turning off ignition for an hour to reset MMI. Message persisting :surprise:

 

[rrao56]

Update: Took car into Poole Audi, as adaptive cruise assist still not working. Diagnosed as fault with radar calibration, probably due to jolt when going over a hump (at the dealership!). They have seen same problems with the A7.
Recalibrated, now working.
I would have thought that calibration should not be so sensitive to a minor jolt, should have been sorted long ago.
Just another software issue to be addressed:devil:

 

[audifan]

Being new to Audi I wasn't prepared to see so many issues (although I was warned). Coming from Lexus it will take some adjusting but the trade offs seem worth it.

 

[4Rings]

Update: Took car into Poole Audi, as adaptive cruise assist still not working. Diagnosed as fault with radar calibration, probably due to jolt when going over a hump (at the dealership!). They have seen same problems with the A7.
Recalibrated, now working.
I would have thought that calibration should not be so sensitive to a minor jolt, should have been sorted long ago.
Just another software issue to be addressed:devil:

You'd be surprised how much a small jolt or a small blockage can affect these systems, they can be very fickle things.

 

[Marlonl]

Am having the same experience.

 

[Joveli]

I am experiencing the same with Adaptive cruise. Has been 'fixed' three times now and problem keeps returning. Latest insight: it is related to the malfuncioning virtural mirror on the drivers side (left in my country). Yep, is hard to believe but who knows. Mirrorcams are to be replaced next week...

 

[rjruff1]

Have experienced the same issue, now the 4th time. In fact, it has not been working for at least 10 weeks since first occurrence last October. Dealer keeps "fixing" it, but recurs almost immediately. Stops working intermittently for a couple of days then goes out altogether ......Last time it was supposedly related to an error code in passenger side door handle????? ....sage continues

 

[ralph.d87]

Had the car for three days and worked flawless. Now, when initiating the adaptive cruise I get a message saying: "Adaptive cruise not available right now. Please see owner's manual." Called the dealer who had no idea. Tried to clean the sensor (that was already clean). Anyone else had this problem?

I am bringing mine in for the second time on this on friday.. I just had it in for the problem about 3 or so weeks ago and it just started doing the same thing again . The first time I had an issue was a boat 1.5 months ago with about 28000 mles on it, its a 2019. I will see what they say this time.

 

[JC Mann]

One of the VERY FEW problems I had in my Model S in 5 years was a notice that my ACC was unavailable. The warning went on to explain it was out of alignment. I took it in for the alignment and never had the problem again. You might relay that to the dealer. Might be the same problem.

 

[Audi electric]

Just finished one year since I purchased my 2019 E-tron Edition One. Adaptive cruise has never worked on this car despite 3 trips to the dealer...waiting on a software update is what I keep hearing. A call to Audi was of no value. It goes in next week and we'll see if they can fix that permanent ACC issue and the intermittent issues (e.g., backup camera, auto head lights on when its sunny) as well.

 

[Chasing Cars]

Although I have not had any problems with ACC, I have a friend who experienced exactly this problem. Again, camera calibration fixed it. Seems as if it is a well understood problem.