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Discussion Starter · #1 ·
So I have a 2021 etron since about March 2021. The app has ALWAYS been flaky, 50% chance the remote climate control start works, even through though the car is parked in that same location every night. But ok...

Then for the last month or so I had the app showing some kind of "can't connect" error. I have restored factory settings in the car itself, deleted the car from myaudi, deleted the app from my phone and started from scratch. I've done this several times at this point. For the last week, I had the "complete setup" button in the app, but when I press it, it goes to the screen to complete, but then closes right away back to the main screen. Don't know what it is going on.

This morning, the "complete setup" button is gone from the app main screen, but there's pretty much nothing of use in the app home page. How do I get the app working again? I really want to be able to pre-heat the car, control the charging, etc... from the app.

Here's what my app screen looks like at the moment. This page used to have the charging status, buttons to start climate control, set timers, control how much it charges, and I could do lots of other functions. Now I can literally do NOTHING, there is zero functionality. Please help! :)



Automotive parking light Photograph Tire Black Vehicle
Automotive parking light Photograph Tire Black Vehicle
 

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When you deleted the car from your 'myaudi' account did the dealer set you up again as the key user? I recently had this issue and I didn't get things back up until they did that.
 

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Discussion Starter · #3 ·
Hmmm… I got it so that the car says I’m the “key user”. But I didn’t have the dealer do anything again. I’ll ask them! Thanks!
 

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Hmmm… I got it so that the car says I’m the “key user”. But I didn’t have the dealer do anything again. I’ll ask them! Thanks!
How did it go?

I got my new etron Q4 last year and the app works ok to provide Vehicle status Battery level and charging status while charging .. but I cannot get contact with the car when I try to use the Climate control from the app .. I have deleted and uploaded again the myAudi app .. but I am reluctant to delete the car from myAudi to install it again to avoid the contact with the dealer in case it is needed .. are you able to do climate control after all this process ?
 

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Discussion Starter · #5 ·
How did it go?

I got my new etron Q4 last year and the app works ok to provide Vehicle status Battery level and charging status while charging .. but I cannot get contact with the car when I try to use the Climate control from the app .. I have deleted and uploaded again the myAudi app .. but I am reluctant to delete the car from myAudi to install it again to avoid the contact with the dealer in case it is needed .. are you able to do climate control after all this process ?
The dealer redid me as key user, but didn't help. I got on the phone with etron support and tried a bazillion things. Nothing worked. It's sorta a mess... :-(
 

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Hi Greg,

My car is a 2019 and I have had this problem since the start of the year. Tried everything you mention, I'm in the UK and have spoken with support and the dealer, they say everything looks fine from their end. Would be really interested to hear if you get this resolved, an EV of any kind needs the remote app for the reasons you mention for sure.
 

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Discussion Starter · #7 ·
Hi Greg,

My car is a 2019 and I have had this problem since the start of the year. Tried everything you mention, I'm in the UK and have spoken with support and the dealer, they say everything looks fine from their end. Would be really interested to hear if you get this resolved, an EV of any kind needs the remote app for the reasons you mention for sure.
So far nothing has worked…. It’s still totally useless. I called the Audi etron support line. A very nice guy tried to help me, but nothing worked. He entered a ticket for me to escalate this and I’m waiting for them to get back to me. He said it may take 7-10 days for them to reach out.
This is extremely frustrating! Sorry you are in the same situation!
 

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Sorry to hear that too. Hopefully, they will get it sorted.

Yeah same here, I had to send screenshots of all the error messages from the app. The first messages were about E-Tron charging prices not being update? Now they are about the server not responding. Sent it all back and wait to hear. If it's a common thing, I'm hoping it's a recent update that has went wrong and can be undone!
 

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So I have a 2021 etron since about March 2021. The app has ALWAYS been flaky, 50% chance the remote climate control start works, even through though the car is parked in that same location every night. But ok...

Then for the last month or so I had the app showing some kind of "can't connect" error. I have restored factory settings in the car itself, deleted the car from myaudi, deleted the app from my phone and started from scratch. I've done this several times at this point. For the last week, I had the "complete setup" button in the app, but when I press it, it goes to the screen to complete, but then closes right away back to the main screen. Don't know what it is going on.

This morning, the "complete setup" button is gone from the app main screen, but there's pretty much nothing of use in the app home page. How do I get the app working again? I really want to be able to pre-heat the car, control the charging, etc... from the app.

Here's what my app screen looks like at the moment. This page used to have the charging status, buttons to start climate control, set timers, control how much it charges, and I could do lots of other functions. Now I can literally do NOTHING, there is zero functionality. Please help! :)



View attachment 3932 View attachment 3932
What finally worked to resolve issue?
 

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Discussion Starter · #10 ·
What finally worked to resolve issue?
At this point… nothing! 🤬 I have uninstalled, deleted, removed, factory reset, undid consent for key user and reinstalled everything… several times. Nothing works!! The app is still shows zero functionality. 😢
 

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At this point… nothing! 🤬 I have uninstalled, deleted, removed, factory reset, undid consent for key user and reinstalled everything… several times. Nothing works!! The app is still shows zero functionality. 😢
At this point… nothing! 🤬 I have uninstalled, deleted, removed, factory reset, undid consent for key user and reinstalled everything… several times. Nothing works!! The app is still shows zero functionality. 😢
 

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Hi Greg, I seem to be having difficulty with this forum today, not great, lol.:confused:

Anyway, so my app is now working!:) I spent all night on it two nights ago and got it. Audi UK said to change my password on the app.
Then sign out of the app.

Make sure that you are signed out of MYAUDI on all browsers too.

Then in the car, factory reset the MYAUDI app functionality.

Then remove the key user.

Next add the key user, with chassis, 10 digit key number in the car.

Go online (not using the app yet) and begin setup there. It's the three-stage process again.

Open the app sign in with the new password.

That should be it. However, I did spend about two hours doing all this as I don't quite understand the Key User thing from Audi. It seems an overly complicated way of doing things. Apparently, they are bringing all software functionality for the full VAG Group in house, this could make all the difference. I had an I-Pace before this and it was so straightforward. Although Jag's rap isn't the best, the car was great and so was the software!

Anyway, best of luck, I hope you get it sorted.(y)
 

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Discussion Starter · #13 ·
Hi Greg, I seem to be having difficulty with this forum today, not great, lol.:confused:

Anyway, so my app is now working!:) I spent all night on it two nights ago and got it. Audi UK said to change my password on the app.
Then sign out of the app.

Make sure that you are signed out of MYAUDI on all browsers too.

Then in the car, factory reset the MYAUDI app functionality.

Then remove the key user.

Next add the key user, with chassis, 10 digit key number in the car.

Go online (not using the app yet) and begin setup there. It's the three-stage process again.

Open the app sign in with the new password.

That should be it. However, I did spend about two hours doing all this as I don't quite understand the Key User thing from Audi. It seems an overly complicated way of doing things. Apparently, they are bringing all software functionality for the full VAG Group in house, this could make all the difference. I had an I-Pace before this and it was so straightforward. Although Jag's rap isn't the best, the car was great and so was the software!

Anyway, best of luck, I hope you get it sorted.(y)

I have done it so many times in all different orders and I can easily believe there is a magic order to get it right. lol. I really appreciate your listing the order of steps in detail that got it working for you. I am going to give it a try! Will report back! :)
 
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