Wow, my MYLR experience was nothing like this, but I got it earlier than I expected. Late July 2021 order and was delivered on 11/5. What annoyed me most is that I got the VIN and then only had 3 days to pick it up and I was going out of town on the 2nd of those 3 days. It was rushed and unpleasant but I had better luck than most people still waiting as per the TMC Forum.
That they ever did the above amazes me. I had no clue until my EDD was suddenly moved up a month and then everything was rushed. The car had several problems as well, some of which were fixed on delivery day and some which still persist. I can't see ever buying a Tesla again after this experience, but who knows. I'm stuck with the car for now and am living with it while I wait for something better than may never come. I know, I know, it could be worse.
Really sad to see this. Tesla was, in the early years, a real gem.
The wait and delivery was easy-peasy. I had no QC issues upon delivery (March 2015). My first minor issue was when I opened the sunroof in June(?), the gasket shifted , and I had a leak.
With no appointment booked - I dropped in to the service centre, which was 10 minutes from my office, and they brought the car in right there, gave me a loaner performance model, and had it ready in about 4 hours.
3 years later on, my 12 volt battery was failing. I was due to drive from Toronto to South Carolina. Batteries were on back order for 2 weeks in Canada. Tesla found 1 in Pittsburgh (on the way down). I got an appointment for the day I drove by, they replaced the battery, washed the car, Supercharged it...and 1 1/2 hours later, I continued my journey.
The last years I owned the car, I had 2 door handles replaced, by a ranger, at home, within a couple of days after ordering this, on the App. ( This was a known issue on early model S) Both replaced, no charge - out of warranty.
Tesla was never a high quality finished automobile, like Audi, MB, Lexus, Lincoln etc. However it has unbelievable software, great power, and battery tech, and they used to go the extra mile for their owners.
Now I hear the horror stories on Quality, Service, Customer service, ( and now the delivery process) and I just shake my head.
Tesla blew it.
PS: I got an Audi because of Tesla's obsession with minimalism for interiors, and their reluctance to provide a smooth, quiet ride. I hate the look and feel of the interior of the refreshed Model S and X. My experience with them on service, quality and customer service was excellent. So much so, that I "sold" my S to my son, without any hesitation. He loves the car.
.....And I
really like my Audi.
Win-win
If Audi could figure out how to replicate ( or even somewhat approximate) the way Tesla did their old delivery, word-of-mouth would spread, and they'd sell more electrics.
