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This happened to me a few weeks back. I would recommend contacting Audi to inform them of the issue, then wait for it to come back up. The big pain was that, when the system was down, I couldn’t activate the included Electrify America charging that came as part of the purchase of the car— very inconvenient. After speaking with Audi, they suggested contacting the Electrify America team to ask them to manually start the charger when the app is down.

Hope that helps!
 
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