Our GT built in 05/2022 is included in the recall VIN range.

Unplugged the EVSE from home circuit and will charge only when it can be monitored.

Audi Recall Services by Vehicle Identification Number

AUDI ACTION CODE
93U6
NHTSA RECALL NUMBER
23V842

 

Our GT built in 05/2022 is included in the recall VIN range.

Unplugged the EVSE from home circuit and will charge only when it can be monitored.

does charging at the lower speeds reduce risk?

 

This seems to be old news, same as the service bulletin on the SUV where they de-rated the chargers to 50% at 110v. There's a whole generation of chargers that will only run at 0.8kW on 110v.
The later year models seem to be back at 100% for 110v now. (12A)

 

The notice is dated yesterday, 19DEC2023.

 

The Taycan EVSE has had issues for a long time. Is this just now making its way to Audi?

 

Is it just the official charger? or any charger?

 

Nothing to do with the charger, really.
This is about people plugging a 12A continuous load into their 50-year old garage outlet and wiring and letting it run for many hours. Audi feels they will be held responsible for people burning up their wiring and/or house.

 

I have as well, called the dealership and they said they don't know what to do becasue Corporate headquarters hasn't advised or released what the fix is to them yet. Pretty useless to call the dealership they are no help at all. I'm extremely concerned since this recall could cause a fire at my house!!!!

 

I called my dealer as well, and while they don’t know the full fix yet, they did say they were instructed to have people bring in their current chargers to remove a pin from it.

 

I just got notification of the same recall, yesterday's date. The part of "remedy not available" is funny.

12/19/2023
Manufacturer Safety Recall issued
NHTSA: #23V842
Recall: #93U6 CHARGING CABLE REPLACEMENT
Status: Remedy Not Available

Locate an authorized
to obtain more information about this recall

 

I have a copy of that same notice that says to destroy the 240v adapter immediately.

 

I think this is a generic issue with EVSE ( chargers ) that give end-users easily accessible options to change the charging power. It's a recipe for disaster. Most end-users have no clue what wiring they have in their homes ( much less other sites! ) or what current it can safely accommodate. In a society that always wants to "dial it up to 11", what do we expect to happen?

My ChargePoint Home Charger is the same way, but you have to go through an app-based setup procedure to change things. Wall mounted EVSE with old-fashioned dip switches in their highly electrified innards are probably less likely to be tampered with.

I would hate to suggest this issue is a failure of regulation, but this brave new industry seems to be a hotbed for that.

 

I recently purchased a '22 e-tron GT that qualifies for this recall. I contacted my local dealership and summarized their explanation below:

My local dealership has not seen any of these issues arise for their customers, but as rdgrimes indicated above, the recall isn't so much about the Audi mobile charger unit itself. Apparently, there have been reports of people having issues when charging with their mobile chargers through a dedicated 240V home outlet. The charger itself is designed to charge at either 50% capacity or 100% capacity, and it's only job is to charge at that rate. Audi of course has no control over the installation of the outlet, the wiring used in the house, the circuit board's capability to handle that much energy, etc. In other words, the Audi chargers have operated well, it's the home infrastructure that has struggled while the charger is in use. Due to the issues reported, however, Audi has decided it needs to take action to find a solution. According to my local dealer, as of 12/19/2023, they are no longer providing the 240V cord with the mobile charger included with every new and used e-tron purchase (not just GT). Instead, they are only permitted to provide the 120V chord for the mobile charging unit (sorry for anyone considering an e-tron until this issue is fixed). The service manager I spoke with thinks Audi will resolve the issue in one of two ways, but the estimated time it will take to implement said change is slated for mid-2024: (1) Provide customers with a new 240V cord for their mobile charging unit that will help avoid damaging the home wires running to the 240V outlet; or (2) provide an incentive (stipend, refund, etc.) to have their customers install a dedicated EVSE charger at home (ChargePoint, JuiceBox, etc.). The service manager I spoke to was unable to tell me whether Audi will provide refunds retroactively for clients who already installed home chargers offered by third-party companies, but he said based on his past experience, he expects the company will (we'll see about that).


For now, Audi is recommending clients who still rely upon their mobile charger with the 240V cord to set the box to 50% charge capacity instead of 100%. This will still provide a better charge than a standard wall outlet, but it is a temporary fix to avoid a fire hazard at your house in the event your electrical infrastructure is not sufficient to support your dedicated 240V wall outlet. My house was built in 2022, so I'm not as concerned about the infrastructure. That said, I'm having a dedicated circuit installed in my house tomorrow, which will run to a hard-wired ChargePoint charger in my garage. I figured this is the safest and most convenient way for me to charge at home (not to mention my wife wants her garage spot back!).

 

(2) provide an incentive (stipend, refund, etc.) to have their customers install a dedicated EVSE charger at home (ChargePoint, JuiceBox, etc.). The service manager I spoke to was unable to tell me whether Audi will provide refunds retroactively for clients who already installed home chargers offered by third-party companies, but he said based on his past experience, he expects the company will (we'll see about that).

Interesting how as of 12/18 (same as recall date), Audi is now offering a free L2 EA home charger or $500 gift card with purchase of new etron.

Audi is offering a free Electrify America home EV charger when buying or leasing select EVs — Electrek

If you’ve been eyeing an Audi EV, now may be the time to make a move. Audi is offering a free Electrify America home EV charger ($649 value) with the purchase or lease of select e-tron models.

apple.news

Affected owners should be offered the same. I’d take a $500 gc, despite already having a CPF and never intending to use the portable cable LOL

 

Nothing to do with the charger, really.
This is about people plugging a 12A continuous load into their 50-year old garage outlet and wiring and letting it run for many hours. Audi feels they will be held responsible for people burning up their wiring and/or house.
[/QUO

Nothing to do with the charger, really.
This is about people plugging a 12A continuous load into their 50-year old garage outlet and wiring and letting it run for many hours. Audi feels they will be held responsible for people burning up their wiring and/or house.

Nothing to do with the charger, really.
This is about people plugging a 12A continuous load into their 50-year old garage outlet and wiring and letting it run for many hours. Audi feels they will be held responsible for people burning up their wiring and/or house.

I recently purchased a '22 e-tron GT that qualifies for this recall. I contacted my local dealership and summarized their explanation below:

My local dealership has not seen any of these issues arise for their customers, but as rdgrimes indicated above, the recall isn't so much about the Audi mobile charger unit itself. Apparently, there have been reports of people having issues when charging with their mobile chargers through a dedicated 240V home outlet. The charger itself is designed to charge at either 50% capacity or 100% capacity, and it's only job is to charge at that rate. Audi of course has no control over the installation of the outlet, the wiring used in the house, the circuit board's capability to handle that much energy, etc. In other words, the Audi chargers have operated well, it's the home infrastructure that has struggled while the charger is in use. Due to the issues reported, however, Audi has decided it needs to take action to find a solution. According to my local dealer, as of 12/19/2023, they are no longer providing the 240V cord with the mobile charger included with every new and used e-tron purchase (not just GT). Instead, they are only permitted to provide the 120V chord for the mobile charging unit (sorry for anyone considering an e-tron until this issue is fixed). The service manager I spoke with thinks Audi will resolve the issue in one of two ways, but the estimated time it will take to implement said change is slated for mid-2024: (1) Provide customers with a new 240V cord for their mobile charging unit that will help avoid damaging the home wires running to the 240V outlet; or (2) provide an incentive (stipend, refund, etc.) to have their customers install a dedicated EVSE charger at home (ChargePoint, JuiceBox, etc.). The service manager I spoke to was unable to tell me whether Audi will provide refunds retroactively for clients who already installed home chargers offered by third-party companies, but he said based on his past experience, he expects the company will (we'll see about that).


For now, Audi is recommending clients who still rely upon their mobile charger with the 240V cord to set the box to 50% charge capacity instead of 100%. This will still provide a better charge than a standard wall outlet, but it is a temporary fix to avoid a fire hazard at your house in the event your electrical infrastructure is not sufficient to support your dedicated 240V wall outlet. My house was built in 2022, so I'm not as concerned about the infrastructure. That said, I'm having a dedicated circuit installed in my house tomorrow, which will run to a hard-wired ChargePoint charger in my garage. I figured this is the safest and most convenient way for me to charge at home (not to mention my wife wants her garage spot back!).

Thank you for all that, that helps a lot. My house was built in 2022 as well and I have a dedicated breaker installed in my breaker box for the 240V outlet installed in my garage.

 

Thank you for all that, that helps a lot. My house was built in 2022 as well and I have a dedicated breaker installed in my breaker box for the 240V outlet installed in my garage.

 

A dedicated circuit is essential, but there can still be problems with the physical 240V outlet.

Apparently, industrial grade outlets are designed to accommodate continuous high-power loads, with high quality insulation and efficient heat dissipation. Consumer grade outlets are designed to be cheap.

Hard wiring is the safest approach. Getting a commercial grade outlet installed is second best.

The irony is that Audi posted a warning about this years ago, in direct reference to their compact chargers, but yet they continued to sell them! Marketing uber alles?

[edit] And here it is! I'm surprised Audi's lawyers haven't snipped this thread. Gotta love the internet. Scroll to the bottom of the page for the crispy outlet photo.

Audi e-tron Charging System :: electrichasgoneaudi.net

Audi e-tron includes a portable charging system for temporary level 1 and level 2 charging.

electrichasgoneaudi.net

 

I suspect this might be related to an issue I and some others have had (posted elsewhere) with the plugs on our OEM chargers overheating. In my case, as you can see from the photo, the plug became hot enough for the Y prong to oxidize and the casing around it to begin to melt. There was no damage to, or sign of any issues with, the NEMA 14-50R receptacle it was plugged into. This strictly appeared to be an issue of the plug itself overheating. In my case, I took the charger to my dealer who replaced the plug cable under warranty with what appears to be a new (and shorter) design.

 

When I traded my 2019 etron quattro for a 2024 Q8 etron my new compact Audi EVSE that came with the Q8 had a more lightweight and shorter L2 cable, compared with what I got with the 2019. My Q8 era EVSE is also included in the recall.

 

As you say, the oxidation could be a consequence of overheating rather than a root cause. But that's a great illustration of the problem in any case.

I have to wonder why the heat buildup was apparently concentrated in that single prong. Poor connection to the wiring inside the plug?

 

Poor connection to the wiring inside the plug?

Quite possible, it might lead to arcing and then heat buildup. One can never be sure.

 

Porsche’s recall details are more helpful.

 

I emailed Audi this morning and asked for a $500 gift card after sharing the link to the current free charger incentive for new buyers…curious their response, if any LOL

 

Audi offering a free home charger for buying or leasing select EVs (electrek.co)

I messaged Audi Customer Experience mid-week and received a polite reply on Fri- sorry this is happened. Unfortunately, we cannot provide EA Home Charger or $500 gift card.

 

Has anyone heard if Audi plans to replace/supply a new portable charging cable with an incorporated temp sensor?

 

yes to the temperature sensor for the Audi charger too. from Consumer's Report:

The problem: Plugging a Compact Charging System or Porsche Mobile Charger into an improper or overburdened 220V power outlet could cause overheating and damage the cable or the outlet.

The fix: Audi and Porsche dealerships will replace the 220V/240V charging cable with an updated cable that contains a temperature sensor. These cables are expected to be available in mid-2024, according to the automakers.

 

These cables are expected to be available in mid-2024, according to the automakers.

Cable with a temperature sensor. A 3 cent piece of hardware that will end up costing millions in replacement costs.

 

And it won’t happen until mid-2024. Sounds like good motivation to install a decent wall-mounted EVSE, for those who have the option.

Other EV manufacturers are offering credits to install wall-mounted EVSE and/or DC charging with new EV purchases as an alternative to the trunk wart. Even Honda/Acura. If they and GM ever actually build an EV.

 

A little more info:

Audi and Porsche EV and PHEV Portable Charging Cables Recalled - Consumer Reports

Audi and Porsche are recalling electric vehicles and plug-in hybrids (PHEVs) that came with a portable charger that could damage both the charging cable and the outlet it’s plugged into.

www.consumerreports.org

It is really more of an outlet problem. The EVSE does not have the ability to determine if the outlet is "up to snuff" for handling charging. I've used my Audi EVSE for almost 4 years on my home circuit with no problem. Seems to me that I am OK to continue to do that, but don't trust the EVSE anywhere else!

 

This is a recall in response to an established risk. Not a TSB, and not an informational notice. Most people didn’t have any problem with Takata airbags. Until maybe they did.

The core issue may be heat dissipation, or lack thereof, and that would involve the outlet, the wires attached to it, the conduit, if any, and the cable to the EVSE.

Or there way be a manufacturing defect in the plug that causes high resistance and overheating. Or all of the above.

Why continue to use a portable device as a stationary device when there are many other options? That seems completely backwards. Not to mention penny wise and pound foolish. My $0.02

 

Sounds like a breaker issue, why aren’t the breakers kicking out on the house breaker box Incorrect breaker meaning too much breaker for the plug and or unit, thought your house breakers were there to protect from these issues. If the audi plug can only handle 30 amps and your pulling 40 or 50 amps through it, its not only a design issue from Audi, its gonna get hot and melt or catch on fire. In any electrical situation your gonna have issues if you over amp your breaker or fuse for your wires, or device, this is not an ev issue, it’s people not understanding that you cant pull more amps through a system that wasn’t designed to handle it, wether its a car or dryer, stove, oven, if on the road and plugging into a plug you know nothing about 50% on the charger would be the safer choice or not plug in at all

This is a recall in response to an established risk. Not a TSB, and not an informational notice. Most people didn’t have any problem with Takata airbags. Until maybe they did. The core issue may be heat dissipation, or lack thereof, and that would involve the outlet, the wires attached to it, the conduit, if any, and the cable to the EVSE. Or there way be a manufacturing defect in the plug that causes high resistance and overheating. Or all of the above. Why continue to use a portable device as a stationary device when there are many other options? That seems completely backwards. Not to mention penny wise and pound foolish. My $0.02

not an electrician, but here is my setup for 2 years and my observations. 2020 etron sportback 4 gauge copper from box to garage 30 feet Industrial plug 40 amp breaker (has never tripped) Audi charger Qr 10 foot extension Charging performance is 9.7 to 10.2 CarS max is 11 kwh for the model and year (My i3 gets a 6.8 kwh on same setup) 68 oat charged for 1 hr from 58% the Audi charger plug to Wall warm NOT hot Wall plug cold to touch wire in conduit cold Audi plug to Car warm extension plug that Audi plug is into cold plug from extension to Car cold

 

As for the “temperature sensor” in the replacement cables, that’s interesting because although there are communication lines between the EVSE and the car that could be used to do something intelligent, there are none between EVSE and power outlet/source. So maybe it is just a fusible link, essentially an inline fuse.

 

Replacement cable with temperature sensor expected mid-2024. Audi and Porsche EV and PHEV Portable Charging Cables Recalled for Overh - Consumer Reports

 

Has anyone tried to initiate a buyback based on this?

 

The car or the charger?

There are other ways to charge the car, including aftermarket portable chargers.

Despite the misleading photo in the Consumer Report article, there is no problem with the charging port on the car. The car can be safely charged.

 

Well I have overprotected in my mind 4 gauge copper wire 60 amp and a 40 amp breaker “that has never tripped” but has been exercised
I did touch the plug after an hr of charging, Audi plug slight warm wall plug cold, wire in conduit cold Audi plug to car slightly warm, it is concerning the only thing in line that gets warm is the Audi product-

 

I’m drawing 9.7 to 10.2 charge speed on the sportback which Im reading can receive 11.0 max
I will see if it gets warm charging my bmw i3 which only excepts 7.0 and see if it gets warm
If it still gets warm, Ill try my charger from a 2020 leaf I owned for a week and see if it gets warm charging the Audi and go from there.
thinking a chargepoint flex direct wire might be in the near future. I like my house