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Hi fellow e-tronners,

Picked up our e-tron (Premium Plus with Prestige Package and some nice accessories, Galaxy Blue) on 1/8/2020, solid piece of kit, lots of widgets, vault like build quality, all looking good.

On getting home charged it up on our L2 ChargePoint Flex Home (CPFH) charger, expecting a long trip so went to 100%, 260 miles range.

Long trip didn't pan out, drove it a few more times, completed 117 actual miles, range down to 134 miles. Not bad.

1/18/2020 tried to charge back to 80% recommended by Audi. Plugged in the CPFH, a few clicks, red LED on the charging port display, Owners Manual says fault with vehicle. As a hardware test, plugged the CPFH into our much loved (and RELIABLE) 2014 BMW i3 REX, hey, it's charging, not a power or circuit issue seemingly.

So, pulled the Audi charging paraphernalia out of the frunk. Tried both the 240v and 110v charging connections, no fault lights on the Audi charger, same red LED at the charging port display. Drove it back to Audi Hampton (AH) on 1/20/2020 to fix it and install an accessory not available when we drove it home the first time.

Today, 1/21/2020, called AH for an update (they didn't call us at the end of 1/20), they don't know what the issue is. So two days in the shop, no progress and no e-tron in our garage. They gave us an ICE Audi Q5 loaner, ICE, I feel dirty.

Anyone else had this charging fail? Has anyone declared their e-tron a lemon and got their money back?

From what I hear, have been told, Audi Germany are keen to hear of any problems with e-trons so I'm assuming Ingolstadt are involved with resolution.

Regards,

PW
Suffolk, VA
 

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I had exactly the same problem. No charge, no light on car port or the red one. Red lght on EV wall box.
Went back to dealer, very hot headed. Turned out my lease company had blocked my EV tag. So no transaction, no juice. Very annoying but no fault of the car, simple human error.
You sure this is not happening to you as well?
 

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Thanks for responding, the dealer plugged in their over/under AC/DC charger (the one's found at most commercial charging stations) and the vehicle started charging. Don't know if they read off any data from the vehicle's systems to determine what the issue was but from myAudi app. I could see it went from 133 mile range to 190 mile range (limited to 80% by my settings on the app.) PDQ so the vehicle liked the AC/DC charging. They're keeping the vehicle over this weekend to consult/check further with Audi USA techs.

Frankly, I don't want this to put me off e-trons and Audi EVs. When we get the vehicle back I'll only be using the Audi charger provided with the vehicle plugging it into either our 240v outlet or (in desperate times!) 110v outlet. Our i3 will have exclusive use of our ChargePoint charger. FYI, the i3 is a quality EV, yeah, it looks kinda different but it's practical and immense fun to drive. We'll be looking for a used 2019 example in the coming months.

Once I get the e-tron back from the dealer I'll provide a further update.

Cheers.
 

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OK, so we got our e-tron back (at last) on 1/30/2020 (10 days in the shop). The visit to the dealer included, as well as the charging issue, the installation of Audi's Universal Traffic Recorder (their front/rear dashcam hardware).

The UTR works fine, a bit too chatty for my liking, no User Guide provided so had to source that myself from the internet. Even the Audi USA site doesn't have the UG posted.

The charging issue. So we were told by the Service dept. that 2 (two) software updates were required both of which were newly released by Audi Germany (Audi AG (AAG)) sometime on 1/29 - 1/30/2020. AAG were aware that issues involving LEVEL 2 chargers, and specifically non-Audi L2 chargers had been reported and that the software updates would fix it. Our Service sheet says 1 (one) update was applied but we were told over the phone that 2 (two) AAG updates were required, one for the charging system and one for the charger itself....whatever that means.

Anyway, the dealer delivered the vehicle home to us as part of their 'valet' service and took our Q5 loaner away. I believe the valet was looking for a gratuity but it was apparent the vehicle had not been valeted so too bad, so sad, no gratuity was forthcoming.

So we hooked up our ChargePoint HomeFlex unit to the e-tron and it charged the vehicle no problem and I was able to unhook the charger upon completion via the Audi instructions in the Owners Manual That was not possible when charging the e-tron at home previously, we had to unhook the charger using the pull cords located under the hood.

We've since driven the vehicle twice on its arrival home and it's been fine.

Glad to have it back home, it really is a quality vehicle.

BTW, has anyone else experienced Audi Hampton in Virginia (Tysinger Motor Co.) service? I'd always thought of them as a quality dealer but this is our first time buying a vehicle from them. So far their performance has been severely underwhelming. The lack of status updates and general unresponsiveness to phone calls is particularly galling.

Paul W.
Suffolk, VA
 

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Everything was fine with my 2019 e-tron until the dealer did a software update on my charging cord. 5 trips and a new cord later it still won't take a charge from home. The dealers cord work for me but not the updated ones. After the 1st update the cord got very hot and threw the circuit breaker. The second try it would charge for 20 minutes or so then a message to my phone "failure to charge". Third time new cord with the update and nothing at all. Fourth trip they kept it a few days and thought they had it but NO!!! It won't even begin to charge. It will charge using that cord at my neighbors but the plug end got extremely hot after 30 minutes. His Tesla will charge in my garage without incident so it's not my wall unit. They are perplexed and I have had it. It was a mistake buying this car. I am waiting for them to get a loaner then it will go back in! I am not hopeful they can fix it. I wish they would buy it back.
 

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We've had our e-Tron for about a month, and have no problem charging on my L2 charger at home, that I had for my Caddie.
While out of town, we relied on our ability to charge using the equipment supplied with our e-Tron.
My reliance was shattered when we needed 110 miles of charge when only had 78, and we could not find a way to get the equipment to work. We were out in the middle of the desert and needed to find a place to charge, and I wasn't sure it would work (given the experience with their equipment), I was worried that something was wrong with the vehicle, and I wouldn't be able to get home.
We stopped at an Indian casino where there were ChargePoint stations, and we were able to charge and get home (whew)!
I never thought to "test" their equipment - and of course the dealer didn't suggest it either.
In hindsight, I should have tested, but I've had a number of EVs and never have I had a problem with the equipment supplied.
I learned a good lesson this time.
Now to figure out what's wrong - but I have a good idea...
 

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Were you trying to use the Audi unit as a L1 or an L2 charger? I had problems with using it as an L1 charger. When I would plug it in, it would switch to 50% light on the box and the car would rapidly flash green indicating it was "waiting for a timer". Working with the dealer, we found that the solution was to hold the power button on the box (for a few seconds) and that will switch the box back to 100% and the charging would start. Dealer said at L1 at 50% the sensed voltage was too low and so the car is fooled into thinking a timer is set. This happened several months ago...and a few days later I got my 240V outlet installed...so I may be a little off on some of the details!
 

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L1 - I'll glook into it.
Thank you for thr tip.
 

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Beware, when the charging cord software update is done as required on the 2020 e-tron it will require a 50 amp circuit breaker to charge at 100% power. In order to keep the cord from overheating and blowing the circuit breaker they had to lower the charging output to only 50% taking twice as long to charge it. I have a 40 amp breaker now and charges my Tesla great but not the Audi! This car was a bad purchase. The price has dropped so much my only choice is to upgrade my circuit breaker. Getting estimates now. Let me add that it took the service department 5 appointments and new cord to figure this out.
 

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Curious, I'm not an electrical engineer but AFAIK there is no way that a downstream component can know the breaker rating. I assume it'll try to draw the rated 40 amps that a 50 amp circuit is rated for and will trip a 40 amp breaker.

Swapping out breakers means all new appropriately sized wiring and possibly conduit. And in the case of our beach place can't be done due to a limited panel rating.
 

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That makes sense to me. Audi service manager really had no explanation. This is their Hail Mary to fix the charging problem that I didn't have before the update. In fact their shop cord which hasn't been updated works beautifully!
They can not back out the update or allow me to have one that hasn't been updated. Something weird about that. I have already looked into selling my 86,000.00 2020 but can only get around 55k. What a bummer. It sure is a pretty, well appointed car and so fast! Too bad. Thanks for you input.
 

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I'm lucky that I installed a NEMA 14-50 in anticipation of a higher capacity charger than I needed at the time.

The e-Tron looks like it will need it moving forward. I don't have a problem with my Clipper Creek 50A L2 charging the Audi at this time.
 

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Curious, I'm not an electrical engineer but AFAIK there is no way that a downstream component can know the breaker rating. I assume it'll try to draw the rated 40 amps that a 50 amp circuit is rated for and will trip a 40 amp breaker.

Swapping out breakers means all new appropriately sized wiring and possibly conduit. And in the case of our beach place can't be done due to a limited panel rating.
You'll need 8 AWG conductors for a 50A circuit. If you have that for your 40A circuit (most likely you do), you can just change the receptacle and breaker and you're good to go - check your conductor size first!

You should also check the length of your conductor run, as you'll see voltage drop through those conductors when you're over a longer distance.
 

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It is a new house so I am hopeful it will be an easy and not expensive fix. The outlet is also close to the panel. I do have a swim spa and outdoor heaters that take a lot of amps. I should know in a day or two. It is just upsetting that all was good before the update.
 

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It is a new house so I am hopeful it will be an easy and not expensive fix. The outlet is also close to the panel. I do have a swim spa and outdoor heaters that take a lot of amps. I should know in a day or two. It is just upsetting that all was good before the update.
With a new home, you should have capacity on your panel to up the breaker to 50A, but that should be checked as well.

You don't want to draw over 80% of your input breaker value on your panel.
 

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You'll need 8 AWG conductors for a 50A circuit. If you have that for your 40A circuit (most likely you do), you can just change the receptacle and breaker and you're good to go - check your conductor size first!

You should also check the length of your conductor run, as you'll see voltage drop through those conductors when you're over a longer distance.
hi, I installed circuit breaker 50amp with 6 AWG, when I put 100% of the charged cable and the socket gets very hot, 50% does not happen the same, what can it be? thank you
 
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