[rattlert]

I picked up my new 2021 etron this week and within 48 hours it is back at the dealership(so, so disappointing 😞) So I was given a loaner(that was not an etron) as I waited. The diagnosis: (1) wheel speed sensor failure and (2) coolant pump/valve failure. Parts are coming from Germany so I'm looking at 2 weeks until the pump replacement part arrives. I asked for a new car but that didn't work. Anyone here on this forum with experience with a similar problem or advice in how to navigate Audi customer service?

 

[Waynerm002]

Sadly, with only 1 occurrence of an issue, they won’t be replacing the vehicle. Enjoy the other vehicle until the parts come in for the repair and you get your car back.

 

[Quattro44]

Welcome to the forum @rattlert. There would have to be a bunch more issues for Audi to be in a position to give you a new vehicle. Are these issues being covered under warranty?

 

[rattlert]

Yes, everything is covered.

 

[Waynerm002]

Any updates on your repair?

 

[DarrellJ]

Just bought mine today and picking it up on Tuesday. Hope to have a better experience than you did. I traded in my Q5 with about 40K miles on it because they were offering a very good trade in value and low interest rates.