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Congratulations on your Etron GT! Your error message has been reported recently by a bunch of people on various threads, and not for just the GT. I think it is an Audi Cloud issue. The MyAudi app is HORRENDOUSLY flaky and unreliable. I have had my SUV since Nov 2019. For now my advice is "Do Nothing". Usually, things clear up in a few hours, days (or weeks!).

You might be able to verify what you Dealer is telling you by contacting the Audi Connect Service Desk: 877-505-2834, but be prepared for a long hold on the phone.
 

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Yea, it’s an Audi issue not a setup/car issue. From what I was told a few minutes ago over the phone, there’s a known issue with an authentication server that manages these permissions on the key-user side. Something about a migration issue.
 

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2022 e-tron Sportback
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Congratulations on your Etron GT! Your error message has been reported recently by a bunch of people on various threads, and not for just the GT. I think it is an Audi Cloud issue. The MyAudi app is HORRENDOUSLY flaky and unreliable. I have had my SUV since Nov 2019. For now my advice is "Do Nothing". Usually, things clear up in a few hours, days (or weeks!).

You might be able to verify what you Dealer is telling you by contacting the Audi Connect Service Desk: 877-505-2834, but be prepared for a long hold on the phone.
Be prepared for a VERY LONG hold; like 2 hours and then being hung up on! #AudiConnectVictim ;) lol
 

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Yea, it’s an Audi issue not a setup/car issue. From what I was told a few minutes ago over the phone, there’s a known issue with an authentication server that manages these permissions on the key-user side. Something about a migration issue.
just a heads up, they’ve been telling us that for 2+ years…
 

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Same error message here, you're not alone. Told by dealership the Audi cloud is down so ALL the etron cannot talk to the Audi APP database now. I think we will just need to wait. Just got the car 2 weeks ago, never work since day 1. BTW, Audi APP just got updated as 4/9
 
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