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Discussion Starter · #1 ·
I understand others are having this same problem. The question is has anyone found a solution. Intermittently I received a message on the dash that either asks me to place the key in some yet undefined place, or if the key FOB is in the car. It doesn't seem to affect anything ( the car doesn't shut off or anything ) but I do have to deal with these on-screen messages and alarm sounds. I have had the car to two different dealers who thought they may have fixed the problem but then intermittently the problem returns. Has anyone else experienced this and what is the solution?
 

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I have experienced this issue once, however, only once in 6 months of ownership. I suspected that the key signal may have been blocked with how it was oriented on my body or by keys attached to the same keyring. Additionally, I have heard that the key fob will go to sleep if it doesn't sense movement after some period of time. While that may be true, I highly doubt someone would be positioned so still as to not move the fob somewhat during the act of driving so I do not find this explanation plausible. It could also be weak batteries in the fob itself. Other possibilities include overly sensitive software in the car that thinks there's a fob missing when it is a false positive. Other than these ideas, no clue as to what is the cause of this issue.
 

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Discussion Starter · #5 ·
I understand others are having this same problem. The question is has anyone found a solution. Intermittently I received a message on the dash that either asks me to place the key in some yet undefined place, or if the key FOB is in the car. It doesn't seem to affect anything ( the car doesn't shut off or anything ) but I do have to deal with these on-screen messages and alarm sounds. I have had the car to two different dealers who thought they may have fixed the problem but then intermittently the problem returns. Has anyone else experienced this and what is the solution?
Thank you for getting back so quickly. The battery question is a good one and the obvious one. So of course they were not only checked but switched out with brand new ones twice. Two dealerships had both FOBs when they worked on the car, I’m sure that must have been considered that possibilities. As for the sleep issue intriguing but like you said unlikely.
Friends as you can imagined I have been hypothetically considering many possibilities. As you can see however I am looking for anyone that has found a solution vs a suggestion. However I appreciated all the comments.
 

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Sometimes suggestions become solutions and I appreciate the obvious suggestions given, however sometimes we look further and beyond the simple fixes sometimes. The amount of times I have taken things apart and spent ages exploring options to find the answer was the most simple of things, often its just a setting im my case.

I also know from experience that even Audi base their work in the workshop on the latest notes or updates form the Audi UK technical department. Often they do have a tendency to do what they are told from the top down and not think outside the box. It really would not surprise me if they just said they had changed the battery to hold face.

I now agree that there is more than likely a bit more to it, I only have suggestions and no solutions at this stage.
When Audi or yourself does find the fix / solution please post it and update the thread as its definitely going to come up again as tases things are rarely isolated. :)
 

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Sometimes suggestions become solutions and I appreciate the obvious suggestions given, however sometimes we look further and beyond the simple fixes sometimes. The amount of times I have taken things apart and spent ages exploring options to find the answer was the most simple of things, often its just a setting in my case.

I also know from experience that even Audi base their work in the workshop on the latest notes or updates form the Audi UK technical department. Often they do have a tendency to do what they are told from the top down and not think outside the box. It really would not surprise me if they just said they had changed the battery to hold face. But lets give them the benefit of doubt.

I now agree that there is more than likely a bit more to it, Unfortunately I only have suggestions and no solutions at this stage.

When Audi or yourself does find the fix / solution please post it and update the thread, its definitely going to come up again as these things are rarely isolated.
 

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Discussion Starter · #8 ·
Sometimes suggestions become solutions and I appreciate the obvious suggestions given, however sometimes we look further and beyond the simple fixes sometimes. The amount of times I have taken things apart and spent ages exploring options to find the answer was the most simple of things, often its just a setting im my case.

I also know from experience that even Audi base their work in the workshop on the latest notes or updates form the Audi UK technical department. Often they do have a tendency to do what they are told from the top down and not think outside the box. It really would not surprise me if they just said they had changed the battery to hold face.

I now agree that there is more than likely a bit more to it, I only have suggestions and no solutions at this stage.
When Audi or yourself does find the fix / solution please post it and update the thread as its definitely going to come up again as tases things are rarely isolated. :)
No doubt I will post the solution if I find one. I am an electrical engineer specializing in RF but unfortunately, I don't have access to the schematics to work this out on my own. Unfortunately again this is looking more and more like a design flaw as the dealerships appear to be distancing themselves from the problem. Thank you so much for your help. Perhaps your right there may be a gem in the suggestions I read. You never know.
 

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No worries I know it's probably not but as you say you never know, I also like to 100% rule things out rather tan take Audi's word.

I can t believe Audi would try and take a step back from the issue, Its under warranty and they need to fix this or the car stays with them until they do. Under no circumstances would I allow this to be left not 100% working. These are very expensive cars.
 

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I only had this problem once (and sometimes I start the car when my key fob is in my gym bag in the back seat), but when I did have the problem, I followed the salesman's advice of holding the fob down in the console bucket near where the wireless charging pad is located. That worked for me.
 

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I only had this problem once (and sometimes I start the car when my key fob is in my gym bag in the back seat), but when I did have the problem, I followed the salesman's advice of holding the fob down in the console bucket near where the wireless charging pad is located. That worked for me.
I have had this problem since we took delivery where the key will be in my pocket next to nothing (no phone, or any other RF shield like item) and the car will beep and tell me Keyfob not found. I complained to audi and they also replaced my battery HOWEVER instead of addressing the issue it made it worse. No my key fob just DOESNT WORK. Full stop. Every 3rd time or so I go to the car, it will not unlock using the proximity door handle or with the buttons (Dead remote). When the car is unlocked and I do get in, it just sits there telling me to get the FOB.

Went back to Audi. They replaced the battery a second time. Yesterday went out to get something in car (locked). Fob dead again. I have to call them to make yet another service appointment. Lame.
 

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Discussion Starter · #13 ·
I have had this problem since we took delivery where the key will be in my pocket next to nothing (no phone, or any other RF shield like item) and the car will beep and tell me Keyfob not found. I complained to audi and they also replaced my battery HOWEVER instead of addressing the issue it made it worse. No my key fob just DOESNT WORK. Full stop. Every 3rd time or so I go to the car, it will not unlock using the proximity door handle or with the buttons (Dead remote). When the car is unlocked and I do get in, it just sits there telling me to get the FOB.

Went back to Audi. They replaced the battery a second time. Yesterday went out to get something in car (locked). Fob dead again. I have to call them to make yet another service appointment. Lame.
I have had this problem since we took delivery where the key will be in my pocket next to nothing (no phone, or any other RF shield like item) and the car will beep and tell me Keyfob not found. I complained to audi and they also replaced my battery HOWEVER instead of addressing the issue it made it worse. No my key fob just DOESNT WORK. Full stop. Every 3rd time or so I go to the car, it will not unlock using the proximity door handle or with the buttons (Dead remote). When the car is unlocked and I do get in, it just sits there telling me to get the FOB.

Went back to Audi. They replaced the battery a second time. Yesterday went out to get something in car (locked). Fob dead again. I have to call them to make yet another service appointment. Lame.
Exactly the problem I’m having and unfortunately it seems Audi even though they know about it is walking away from it. It’s either a design flaw or faulty sensors I wish someone would just step up and fix this problem. I’m still pursuing a solution but the dealerships I’m kind of ignoring me. They tell me they don’t have any loaner cars even though they’ll need the car for a while to diagnose this. I’ll keep everyone posted.
 

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LOL--not really, but maybe you don't know some people I know! Certainly that points to a sensor problem in the car. I'm flabbergasted that Audi would even try to pawn off the problem to weak batteries in the FOBs!
 

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For what it is worth, I am going to switch to my wife's key fob to see if the issue is the fob or the sensor in the car.
 

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Discussion Starter · #18 ·
I understand others are having this same problem. The question is has anyone found a solution. Intermittently I received a message on the dash that either asks me to place the key in some yet undefined place, or if the key FOB is in the car. It doesn't seem to affect anything ( the car doesn't shut off or anything ) but I do have to deal with these on-screen messages and alarm sounds. I have had the car to two different dealers who thought they may have fixed the problem but then intermittently the problem returns. Has anyone else experienced this and what is the solution?
I understand others are having this same problem. The question is has anyone found a solution. Intermittently I received a message on the dash that either asks me to place the key in some yet undefined place, or if the key FOB is in the car. It doesn't seem to affect anything ( the car doesn't shut off or anything ) but I do have to deal with these on-screen messages and alarm sounds. I have had the car to two different dealers who thought they may have fixed the problem but then intermittently the problem returns. Has anyone else experienced this and what is the solution?
I understand others are having this same problem. The question is has anyone found a solution. Intermittently I received a message on the dash that either asks me to place the key in some yet undefined place, or if the key FOB is in the car. It doesn't seem to affect anything ( the car doesn't shut off or anything ) but I do have to deal with these on-screen messages and alarm sounds. I have had the car to two different dealers who thought they may have fixed the problem but then intermittently the problem returns. Has anyone else experienced this and what is the solution?

I understand others are having this same problem. The question is has anyone found a solution. Intermittently I received a message on the dash that either asks me to place the key in some yet undefined place, or if the key FOB is in the car. It doesn't seem to affect anything ( the car doesn't shut off or anything ) but I do have to deal with these on-screen messages and alarm sounds. I have had the car to two different dealers who thought they may have fixed the problem but then intermittently the problem returns. Has anyone else experienced this and what is the solution?
Just an update to my long-time problem. After one year and two dealerships and five dropoffs, after denying denying denying there was a problem I finally got them to address the problem. Since this was an intermittent problem which they claim their computers could not confirm I started to record video on my phone of the numerous occurrences and alarms I kept receiving. Even with the video evidence they still kept claiming that they could not replace anything unless their diagnostics could confirm it. Finally I simply refused to come get the car (and kept their loaner) unless they could prove to me that they fixed it. One symptom was that the remote would not lock or unlock the car unless you were less than a foot away (I didn't know if that was unique to this car, security ect.). Well it turns out that when it is working properly you can use the remote to unlock the car from let's say across the street like any other car. So they finally change out some module in the rear of the vehicle (they mentioned the term "comfort control unit" but I don't know they have been such liars). Anyway it works great now, so if you have this problem tell them about the module in the rear.
It should be noted that Audi USA was totally useless in helping with this problem. They offered lots of sympathy for my problem but in the end they held to the policy that if the computer doesn't say it's so it ain't so. So they did nothing to actually help. Anyway now I can completely love my e-tron despite their horrible organization.
 

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Glad you got it fixed and not defending them in anyway, but what do they change if the computer says there is not a problem - they need the computer to be able to diagnose and tell them what is at fault before blindly swapping out components.

Imagine if the car wasnt under warranty and they kept saying each time - ok we cant find the fault, but for $500 we will swap this over and see...

Not an excuse and with the video evidence they should have kept investigating and diagnosing, so glad you have got it sorted and let people know for future.
 

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This happened for 2nd time in 2021. 1st time in Jan was on my way to Audi service for Service Campaigns. I added that to the list- they said no errors found. Changed the batteries.

2nd time, was leaving Audi Service on Tuesday. Brief message and then, disappeared like a ghost in the wind.

This is less annoying than the MMI resetting back to factory default.
 
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