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Hi Guys,

Have anyone of you experience the MMI reset the shortcut itself (the 5 button shortcut on the left side of the upper screen)? I have been trying everything, but it always return to the default arrangement overnight when I start the Etron next morning. Any advice will help. Thnx
 

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I observe similar behavior for any phone favorites i set. I set them all right they look solid but they are gone after the overnight charge for some reason.
I could not find a way around the issue for now.
 

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2021 Audi e-tron Prestige, Glacier White Metallic
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Hi Guys,

Have anyone of you experience the MMI reset the shortcut itself (the 5 button shortcut on the left side of the upper screen)? I have been trying everything, but it always return to the default arrangement overnight when I start the Etron next morning. Any advice will help. Thnx
Yes, I experienced this issue with my 2019 e-tron premium+, reported it and I believe Audi issued a software update that fixed it. If the dealership isn't aware of a software update. I would call Audi of America and speak with Nick. Here is his direct contact info.

Nick
Tel. +1 800 822 2834
Select Prompt 9 – Ext 43449
 

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2021 Audi e-tron Prestige, Glacier White Metallic
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If you have the work sheet, the software version / patch and recall number should be recorded there. Would you mind to take a look @Hifixenthusiast ?
My apologies, it appears I might have misspoken. After reviewing all of my service actions for my 2019 etron, it appears that it wasn't fixed with the June 2020 MMI update. Based on my review of the documentation, I was still experiencing the problem when I took my vehicle in for repair in November 2020. That is also when I was offered the trade credit from AoA, because of all of all of the issues I had experience and was still having with my 2019 etron. I don't believe the issue is still present in my 2021 etron (I did a lot of compare/contrast right when I purchased the 2021 etron). I should be receiving my 2021 etron back from the dealer today and will test over the course of next week to see if it still present. Sorry about the confusion. I would still encourage you to reach out to Nick, as he sees it all.
 

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2021 Audi e-tron Prestige, Glacier White Metallic
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2021 Audi e-tron Prestige, Glacier White Metallic
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thanks @Hifixenthusiast - this is not the repair code, though, just a statement of problem - details are usually on the second page?
@mmmzon my apologies. It appears that I traded in the 2019 e-tron in before it could be resolved. I have tested it in my 2021 e-tron (just got it back) and the shortcut updates I made last week Friday haven’t reverted back to default yet. I’ll keep you posted.
 
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Thank you for letting me know. My local Audi dealership claims it is "expected behavior" ...
 

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2021 Audi e-tron Prestige, Glacier White Metallic
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So far the MMI menu shortcuts haven’t reset in over a week since I customized them. I believe this issue was fixed in the 2021 mode year.
 

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Good for you i guess. I'm still battling this issue in my 2019 model
I’ll look in the MMI for a software version for reference. If you haven’t, I’d report the issue to AoA.
 

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So far i tried the local dealership but all I got from them is BS of 'works as designed'. The defence software version would be welcome for sure. Thanks in advance.
 

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So far i tried the local dealership but all I got from them is BS of 'works as designed'. The defence software version would be welcome for sure. Thanks in advance.
I hope this helps! Sorry about the glare...
1741
 
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The MMI in the 2021 models (MIB3) is different from the 2019 (MIB2). New LINUX base chip.
Thanks for sharing, I wasn’t aware of that. Makes sense though, given some of the changes.
 

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So ... having been messing with the MMI a bit to see what I can do to help with the favorites being forgotten every time the car is charged ... I may have stumbled into an odd ball hack that seems to work reliably for me. With the empty list of caller favorites in the phone app, pick the target number / contact and add it as a shortcut first, then as a favorite, then proceed to remote the shortcut. Now I am able to add new favorite contacts and they seem to stick around. I tried it with two phones and that seems to hold well for now.

@EWYL seems to not have been around so just recording for posterity ...
 

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2019 Audi eTron Prestige, 2019 Audi eTron Premium Plus, 2019 Audi Q5 Premium Plus, 87 Saleen Mustang
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Just picked up my eTron from service.

They applied 2 TSBs: SW update for no communication to myAudi app during deep sleep state and Battery Ctrl Management module replacement. Range is now back to 215-222.

I also made note about the MMI favorites resetting to factory- first time I've got the message: SOFTWARE SOLUTION IS PENDING. There may be hope!
 
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Last month, Audi Pasadena had my eTron for some SW/TSB issues. I mentioned that my VC would periodically reset from Sport to stock, as well as the MMI upper screen favorite would reset without pattern.

I provided a TSB that was to address inability to change the VC screens to different ones (which I could change)- it essentially applied SW update.

Magically- 2+ weeks and counting- the VC has stayed in Sport and so have my MMI favorites! (in April, Circle Audi said that there was a pending SW solution for the MMI reset).

It's not listed as an official TSB for the MMI/VC reverting to stock, but if you are able get your dealership to apply it- you might be in luck: https://static.nhtsa.gov/odi/tsbs/20...77410-0001.pdf

(latest TSB related: https://www.carcomplaints.com/Audi/e...062266-1.shtml)
 
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