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Discussion Starter · #1 ·
Hi

I'd welcome feedback on the following issues I've had ad on onging ones.

1. Charging light went blue after CCS rapid charge and then wouldn't charge until switched off for 10+ hrs
2. Charging flap wouldn't close, eventually complete unit replaced.
3. Central locking randomly unlocks vehicle
4. Multiple error messages, in quick succession on numerous occasions, only reset after switch off for 60mins +
5. Panoramic sun roof leaking, water ingress on both passenger and drivers side, Audi investigated and no fault found only to leak again overnight and worse than original
 

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Also have water leaking into the passenger footwell. Car is with dealer right now. Will keep you updated on what they find.
 

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Discussion Starter · #3 ·
Also have water leaking into the passenger footwell. Car is with dealer right now. Will keep you updated on what they find.
Hi Chris

I finally got my car back today, it was with the dealership for 3 weeks. The sun roof and all its mechanisms were completely replaced as was the headlining and roof pillar covers. It also looks like the windscreen was replaced too.

They did say that the drain lines from the sunroof looked like they were undersized for the volume of water that can get through the water seal into the drainage lines around the sunroof.

I'll update you when we've had a good downpour as to whether the repair has worked.
 

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Hi Chris

I finally got my car back today, it was with the dealership for 3 weeks. The sun roof and all its mechanisms were completely replaced as was the headlining and roof pillar covers. It also looks like the windscreen was replaced too.

They did say that the drain lines from the sunroof looked like they were undersized for the volume of water that can get through the water seal into the drainage lines around the sunroof.

I'll update you when we've had a good downpour as to whether the repair has worked.
Hi,

My car is still at the dealership and has been for the last two weeks. Will most likely remain there for the foreseeable future because of COVID-19.

In addition to the water leakage, I had problems with the rear tail lights, plate lights, automatic parking brake and 360 cameras.

The dealership told me the following:

1) Rear taillight and plate light will be replaced with a new part. Problem is it is manufactured in Wuhan and there is no delivery date.

2) Parking brake is being fixed with a new wire kit (got a warning message when pushing the Park button on the gear lever when the driver's door was open)

3) The water in the passenger footwell has leaked in through the attachment of the wind deflector which was apparently broken. It has then gone through the a-pillar and into the passenger footwell. A replacement part is ordered. (But honestly I am inclined to believe what your dealership told you as more accurate.)

4) The 360 camera computer is located under the passenger seat and might have been damaged. This will be further investigated when the whole carpet is removed.

5) As water leakage might have damaged the carpet (mould etc.) the dealership will replace the whole carpet as well (goowill they said). Carpet is also made in Wuhan and back ordered.

As I had only driven the car for five days before going to the dealership with a leaking sunroof and non-functiong tail light I have asked Audi if it is possible to return the car. So far I have gotten no reply but the dealership here in Stockholm, Sweden has been really friendly and helpful. I also think the dealership where I bought the car in Helsingborg, southern Sweden has been cordial and answered all my e-mails promptly. Still no definite answer on returning the car though.

Honestly I still miss my car as I think it is the most comfortable car I have ever driven - and I have had a lot of cars over the years... The E-tron is just a magic ride in terms of comfort.

Will keep you updated on the progress.
 

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Hi,

Finally got my car back about three weeks ago after more than six weeks with the dealer. I first had an A3 and then a brand new A4 courtesy car. The long turnaround time depends on the backordered taillights is manufactured in Wuhan, China. After writing several e-mails to the dealer and letting them know I was discussing with my lawyer on what to do (but without having him interfer) they managed to get the tail lights from an another vehicle. Dealer has been ok throughout the lengthy process (Audi Helsingborg Sweden) and always answered phone calls and e-mails. Workshop mgr at Audi Helsingborg is a skilled guy who knows what he is doing. Without him this would have been a total disaster with lawyers involved.

I would highly discourage anyone from letting Audi Hammarby Sjöstad in Stockholm Sweden tend to their car. The customer service representatives are really nice and polite, but I am not sure the technicians really enjoy going to work... They placed a wet towel in the passenger seat which very nearly destroyed the leather. It took me several hours of work to clean out the water spots left on the seat. When I came to collect the car they had lost the front floor mats and it took them almost one week to find them again. Finally, in a phone call the workshop mgr told me they would "drill a hole" in the sunroof frame to evacuate water. Then I contacted the workshop mgr in the south of Sweden and he helped me sort this out - eventually there was no hole drilled in the sunroof frame ;-)

Overall, Audi dealers are "ok:ish" but absolutely not up to par with e.g. Volvo or Mercedes. Best in class is still Lexus (had two GS450h in the past).

This is what has been repaired/replaced on my e-tron:

1) Taillight has been replaced because of the flicker. This is a know issue. Part is made in Wuhan, China.

2) Wires for the parking brake attached to the doors have been replaced. Caused a warning message of malfunctioning parking brake.

3) Rear parking camera blacked out occasionally. Camera was replaced and now it works.

4) The problem with the leaking sunroof has been sorted out. This was the most serious problem I had. It turned out there are two frames, one "inner" and one "outer" for the sunroof. When both were replaced there was no leakage. The workshop mgr at Audi Helsingborg helped crack this nut. Without him it would still have been leaking. He told me when these things happen "we keep changing parts until the leakage is gone - no inventing and/or drilling holes". The carpet in the car was ok after all there was no need to replace it - no smell what-so-ever.

5) I also know that dealer had replaced the electronic charging door (before I got the car) since there was water leakage there as well.

Now I am just keeping my fingers crossed...

Best
Chris
 

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Hi

I'd welcome feedback on the following issues I've had ad on onging ones.

1. Charging light went blue after CCS rapid charge and then wouldn't charge until switched off for 10+ hrs
2. Charging flap wouldn't close, eventually complete unit replaced.
3. Central locking randomly unlocks vehicle
4. Multiple error messages, in quick succession on numerous occasions, only reset after switch off for 60mins +
5. Panoramic sun roof leaking, water ingress on both passenger and drivers side, Audi investigated and no fault found only to leak again overnight and worse than original
Hi,

Just joined this forum today.

I noticed a water leak on my '69 plate Etron yesterday and it's both sides of the car and around the centre console above the rear view mirror. Rang Audi yesterday and they've quoted 03/08/20 before they can look at it and I would imagine it won't be a good look inside the car by then as it was again damp in the car this morning.

Any other thoughts you have on this or your dealings with Audi would be great.

I'll keep you updated.
 

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I just had same problem Chistoff1103. My car was parked with the nose pointing slightly on a downgrade. Water was pooling up towards front of sunroof seal..very disappointed.
 

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Hi all,

The final update on my former E-tron. Sold it back to the dealer after being totally malested by Audi International, Audi Sweden and the dealer (which is a fully owned subsidiary to VW Group). The worst customer experience I have ever had. Beware of these cars!

This is from Facebook where I posted the full story:

In March, I bought an almost new Audi e-tron from Audi Helsingborg, which is part of the Din Bil group and a wholly owned subsidiary of Porsche, which also owns VW and Audi.

The car had traveled about 15000 km as a demo car and had just over a year's new car warranty left. Audi Helsingborg refused to offer an extended used car warranty and already there I should have guessed there were owls in the bog, but I accepted the explanation that that warranty could not be taken out when the car still had a new car warranty left.

Already when I got home to Stockholm with the car, I noticed that the taillights were functioning to 50 % and also blinked strangely. After a few more days, I started receiving warning messages that the handbrake was not working. I booked an appointment at Audi Stockholm in Stockholm. So I had owned the car for less than 24 hours when the first faults occurred.

Before I had time to hand in the car to Audi Stockholm, however, I noticed that water flowed into the passenger compartment at the left a-pillar. The carpet at the front of the passenger seat was completely soaked and there was water on the plastic panels at the passenger door. I then drove the car directly to Audi Stockholm.

There it remained for SEVEN weeks "because of the corona", which in itself can be assumed to be a reasonable excuse. During this time, they replaced the taillights and fixed the broken parking brake. With the leak, however, it was a different story. At first I heard nothing. Then I heard nothing and then I heard even less from Audi Stockholm. I contacted Audi Helsingborg and ask them to help me. Then people start to contact me and I find out that there is a construction fault on the sunroof that they do not know how to fix.

Water leakage into the floor of an electric car is extremely dangerous. Should the water find its way into the battery, there is a risk of an explosive fire. It is simply life-threatening to have water leakage in electric cars.

"We have to drill a hole in the roof to drain the water," said the workshop manager at Audi Stockholm. The car was then 14 months old.’’

With these two teams in Stockholm and Helsingborg, there have been several emails back and forth. I have checked with my lawyers who say that I cannot try to cancel the purchase until the trader has had a reasonable opportunity to rectify the error. I asked Audi Helsingborg for compensation, but the answers were always hovering and it was obvious they haveno desire whatsoever to take responsibility or compensate me for my car being in the workshop.

During these seven weeks I gotan Audi A3 and an Audi A4 courtesy car which costs about 25% of the E-tron. At the same time, I bear all the financing costs for my own car that is in the workshop.

After seven weeks, I finally get the car back. I get an assurance from Audi Helsingborg that no holes have been drilled in my roof. I drive the car during the summer. It rains very little during this period. But then comes a real autumn rain in August and I discover again that water has leaked into the passenger side.

I myself manage to locate and replicate the fault to one of the drainage channels to the sunroof. Now I do something stupid that I still regret. I assume that Audi Helsingborg will help me faster and more efficiently than Audi Stockholm. So I choose to drive the car down to Helsingborg.

During the journey down, water continues to flow into the car. I must add that I constantly during this second leak wiped up carpets, loosened plastic panels that I could and dried them off on the inside. The entire interior of the a-pillar with electrical cables etc. was wet.

After a few days, the workshop manager at Audi Helsingborg calls me and starts asking strange questions:

"Are you sure you did not have a friend with wet shoes who went with you in the car?"

"Did you have the passenger door open when it rained?"

"Why are there no limescale deposits and drainage marks on the inside of the plastic panels?"

After a few more calls, he says that they cannot replicate the error and that my car is not leaking water. Of course I have both photos and videos of the leak. I ask them to try to replicate the error as I did. Nothing helps. My car has absolutely no water leakage issues at all says the workshop manager and adds: "I have videos and photos that show that the car is snuff dry inside now that we have dried it up." The car is thus dry when it has dried up. But I must have poured in the water myself… 😉

Now I am talking to two lawyers who say that this action is "smart" because a car dealer in principle cannot refuse a customer to cancel a purchase when they tried to fix a mistake three times but did not succeed. Both lawyers said they may have fixed the issue but then let me know that the car is tight.

I ask the car dealer outright if they have not fixed anything at all on my car. The answer is no and further questions and "accusations" that I had the door open in the rain, etc.

My choice now is to return the car or sell it to a third party. Audi Helsingborg gives me a shameful bid of SEK 170,000 less than what I paid seven months earlier. Of course they think I should refuse and ask them to go and fly. But I cannot do that. I cannot have an electric car that leaks water and I cannot sell it with a clear conscience to another car dealer or a private person.

So I choose to sell the car back to Audi Helsingborg. The car is left there for about a month before they sell the car on to an unauthorized dealer. The car is thus completely without any problems and/or issues, but Audi Helsingborg chooses not to resell the car themselves.

After this I write a letter to Audi GmbH and then I am contacted by Audi Sweden who interrogates me for about 35 minutes. After that, nothing happens even though I am promised feedback. I contact Audi Sweden again myself and they refer me to the National Board for Consumer Disputes in an email that I think was written by a lawyer:

"Dear Christoffer,
Dialogue regarding compensation must be conducted with the selling party in question, which in your case was Audi Helsingborg. You have signed a purchase agreement at a price of SEK 680,000 (incl. VAT) which is based on car model, year model, mileage, equipment and current market prices. The issues you complained about could not be replicated by Din Bil Helsingborg. If you wish to pursue your case further, you are welcome to contact a consumer adviser in your home municipality or the National Board for Consumer Disputes."

Absurd things that happened:
The workshop manager at Audi Helsingborg wrote the wrong e-mail address when he was going to email me and sent an email to [email protected]. This Christoffer read the whole email conversation and answered!

"Glad that you will "fix "a broken car you tilted on a poor buyer, luckily I do not drive an Audi but drive a Tesla. Sad to read about an e-tron owner who is dissatisfied, of course I read through the conversation and am completely saddened. These are the type of horror stories you don't think exist. In the future, keep an eye on who you email. "

The other absurd incident was the employee at Audi Stockholm who came up to me and said: "I'm so sorry for what you've been through, but I'm not a manager and my hands are tied. There are not many who are as honest as you, you should know. But my boss here has said that I must not tell you what I think of Audi Helsingborg. "

I have learned the following lessons:
During the time I could use my e-tron, it cost me SEK 43,840 / month to own.

That an Audi has a new car warranty means nothing. It is the workshops that decide whether there are faults or not.

Audi Sweden takes no responsibility whatsoever for the actions of its dealers towards end customers.

Audi Helsingborg played on every single section of the Consumer Purchase Act in full. The law protects us consumers from criminal traffickers, but not from scams. Pig is unfortunately completely legal.

Never return your car to the dealer who sold it to you. They have the least to gain from helping you. Go to another authorized workshop / dealer instead.
 
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