App still causing problems. I've been back and forth with the apps team in Germany for weeks now, and it's getting beyond a joke. I just had a software update today and it still doesn't work.
Good stuff Tony thanks.I've just done a status refresh and it did seem to work. My experience of the app so far has been generally OK but it sometimes hangs when I try to manually start to auxiliary air conditioning. I have to force it to close and then start it.
However, whilst typing this, although the refresh changed from last night's status (where it was unlocked and charging) to this morning (where it's locked on my driveway), it has just shown a "Vehicle status could not be retrieved" error. E.PA.VSR.1 (2009210904).
I've now forced a second refresh and after about it minute I'm seeing the same error, but with a "7" as the last digit instead of a "4".
It's starting failing for me again now in both the app and browser. Last successful update 13:22. Refreshing now gives "An error occurred. Please try again". It's now :13:35.Yeah, the app seems to be back to normal now. You'd think that if Audi were performing maintenance on their backend, they'd have some sort of high-availability provision so that they don't bring the entire service down!
I don't think anyone is saying this is a unique issue, of course there are plenty of terrible apps and services that drop operations to carry out maintenance. The good ones and those with reasonable funding do not. I think we're all expecting Audi to be somewhere in that category.This is hardly unique to Audi. Amazon, Google, Harmony, Arlo, Hue....the list goes on. All have server based operations that they take down for maintenance periodically with no warning. When I have an app that stops working the first thing I do is wait 24 hours and then try it again.
That's hardly an option when people rely on the app for key functions like monitoring state of charge on your vehicle, or preconditioning in harsh weather. It's something that has been paid for, therefore should be subject to uptime guarantees and SLAs.When I have an app that stops working the first thing I do is wait 24 hours and then try it again.