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I was dealing with a lot of the same issues people are complaining about. iPhone wouldnt lock or unlock kept saying the user didn't have the rights or the vehicle was unreachable. The preconditioning would work. I switched over to an old Pixel phone I had and everything worked great no issues.
 

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I bought my Tron used from a BMW dealership.

How do I connect myAudi app? Do I need to go to the Audi dealership? Do I speak to the service department?
 

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If you didn’t get the little plastic tag that does with the keys you will need to call the parts dept at your local audi dealer and order it. Costs about $80.00. Once they get that in you will go to the dealer and pick it up. If your parts and service is connected to the sales dealership you will need to work with a salesperson to confirm your identity to become the key user.
 
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