I picked up my new 2021 etron this week and within 48 hours it is back at the dealership(so, so disappointing 😞) So I was given a loaner(that was not an etron) as I waited. The diagnosis: (1) wheel speed sensor failure and (2) coolant pump/valve failure. Parts are coming from Germany so I'm looking at 2 weeks until the pump replacement part arrives. I asked for a new car but that didn't work. Anyone here on this forum with experience with a similar problem or advice in how to navigate Audi customer service?
New owner...already concerned.
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As far as I know, the car has to be in the shop for 30 days in the first 6 month for you to get full refund, according to lemon law
Then you basically would not pay anything for using this car (they’ll refund everything) and you can either buy another car from them or from another company
Good luck!
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You should definitely look up the lemon law requirements for your state. And keep track. Also, make sure the dealership knows that you’re keeping track. People tend to put in a little more effort when they know you know you’re watching them for them to fail.
Thanks, sir!! Sounds like prepping to take advantage of lemon law protections is my best move.
Lemon Law is the car has to be in the shop for the SAME repair 3 times and still not fixed. That's unfortunate that happened but Audi will take care of you.
Depends on State. In Washington State, out of service for 30 days qualifies:
What are a Reasonable
Number of Repair
Attempts?
A “reasonable number of attempts” for most
eligible vehicles has occurred when:
1. Diagnosis or repair of the same “serious safety
defect” has been attempted two* or more times
(with at least one during the “eligibility period”)
and the defect continues to exist;
OR
2. Diagnosis or repair of the same
“nonconformity” has been attempted four*
or more times (with at least one during the
“eligibility period”) and the defect continues to
exist;
OR
3. A vehicle has been out-of-service for diagnosis
or repair of one or more nonconformities or
serious safety defects (whether or not repaired)
for a cumulative total of 30* calendar days, with
at least one ‘attempt’ for each defect and 15*
of those days occurring during the “eligibility
period
Agree with keeping track of all service visits and issues, but don’t mention lemon law to the dealer.
They likely have no ability to get the parts in any quicker. Another 2 weeks and you will have have an easy lemon law case, whether that occurs this year, or later on.
LL for time (30 days) is often 2 years, 24k miles but you must check your state’s law.
They likely have no ability to get the parts in any quicker. Another 2 weeks and you will have have an easy lemon law case, whether that occurs this year, or later on.
LL for time (30 days) is often 2 years, 24k miles but you must check your state’s law.
Well, I made it about a week and a half and now my e-tron is in the shop. Sunroof is leaking to the point of staining the retractable headliner and this morning the charging cable would not release. Had to use the emergency cable release and take it in.
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Yep, had car 2 months now and all seems good!
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