After speaking to the obnoxious salesman at my local Tesla dealer to discuss a test drive. I decided I didn’t want to give them my business. I had e-tron & polestar 2 extended test drives. For my family and my commute distance, the E-tron works perfect. Polestar was a close 2nd tbh.
My wife wants a MX, and we may be able to get a 2019 with under 4K miles from a private owner who wants a 2021. I’ve been perusing MX forums and Tesla forums on Reddit. Subtracting the fanboys, I have a feeling about the trustworthiness of tesla and their ability to improve customer service, and all the other issues people complain about. The e-tron has captured my attention, and I’m really split. What say you since you’ve had both?
I greatly apologize for not responding earlier.
I once was a "Tesla junkie", thrilled with the drive experience, high-tech, OTA updates, the whole EV concept, anxiously waiting 2 yrs until arrival of my 2016 MX 90D, then after an unresolvable issue, it was bought back. That's the type of Cust Care you expect with a $100k vehicle, which IMO ended once the M3 rolled out.
But I gave them a 2nd chance, then with a 2017, upgraded computer, upgraded internal charger, multi-cameras, etc... within 3 weeks cargo door won't close... The attempt to repair was a "Comedy or Errors", lasting over a month, 5 Svc Ctr admissions, finally the only Tesla-approved Body repair shop resolved in 3 hrs.
Lesson learned when the source for parts and service is restricted and controlled by the manufacturer.
The cabin noise was significant, mostly road & tire, but also windshield over 60 MPH, had to really raise voice level.
Decided to buy quieter tires, Michelins, only available from tesla for weight rating, over $2K,
minimal improvement, realized complete lack of any sound proofing and crappy door and window seals, meanwhile 3K miles later after a 1500 miles trip, all 4 tires ruined. It was not known that the auto-lowering of the suspension at highway speeds for better range increased the camber angle, so the interior of tires wear unevenly, and since staggered wheels, unable to do proper rotation.
Since it was the vehicle that caused the damage, tire not warranty covered. Tesla not gonna cover it, so just a "Sorry" was all I got.
Then after an incident with a tree and power pole on a muddy off-road location, it performed nicely with safety features, air bags and crumple zones, but the extraction process was so damaging, it was "totaled".
So my 4 yrs with Tesla was filled with +/-s, but at that point, I was so disappointed with Tesla, lacking in quality of build, customer service, could not buy another.
So e-tron provides much better quality and drive, better interface, but lacks range and tech features.
If only Tesla could be as good as they think they are, but many still "drink the kool-aid", and are lucky if they get a good one.
