I purchased a 2016 Model X, then another one in 2017 for reasons I can't discuss, not kidding. However, the 2nd one had more problems than the original.
In 4+ years I have tolerated Tesla's significant quality and customer care issues despite truly enjoying the features of an EV.
After an accident claimed my 2017 MX in Feb, I just couldn't take the risk on another Tesla, and now have a 2021 e-tron sportsback prestige.
Despite the remarkable improvement in quality, I really miss many of the features in my MX.