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Privacy settings - vehicle not transmitting data

2671 Views 11 Replies 8 Participants Last post by  kmsaeed2525
Hi

(2022 Q4 e-tron, delivered Jan-23)

I'm not able to control anything or get any vehicle status (battery, charging, etc) from the App or at myAudi website. This is a new problem this week, it was working before. The only change (I think) that I've made is to install the App on a second phone using the same myAudi ID, as secondary driver function is not working/available.

Specifically, each info panel on the app shows a shield with a lock inside. On the myAudi website, at the top of the screen there is a status message that shows the same shield+lock and says:
"Privacy settings: one or multiple services are disabled in the vehicle and not transmitting any data. You can change the privacy settings in your vehicle."

So in the car I go to the MMI and select Settings > Privacy. The headline setting "Activate Privacy" is on, which means that the detail settings can't be changed: fair enough. However, it is not possible to switch "Activate Privacy" off. I can slide the switch off, but it immediately returns to on.

Any ideas?

Thanks!
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Well, I seem to be alone with this problem (maybe no one else has activated privacy? - don't). In case anyone else runs into this, here is how I managed to fix it.

The first symptom is shields with locks in the App, and it telling you to go to Privacy Settings in MMI and deactivate privacy. The next is the refusal of the Activate Privacy setting to deactivate. Slide, slide & hold... it just slides back to On.

To fix it, select the Guest user profile and apply the settings. Then go back to Privacy Settings in the MMI and, as if by magic, you can now deactivate Activate Privacy. At this point, pick up the phone, slide down on the car page of the App, and all the status info appears (charge level, etc) and lock icons are gone. I've reselected the primary user profile, and it still seems to be working.
Hi

(2022 Q4 e-tron, delivered Jan-23)

I'm not able to control anything or get any vehicle status (battery, charging, etc) from the App or at myAudi website. This is a new problem this week, it was working before. The only change (I think) that I've made is to install the App on a second phone using the same myAudi ID, as secondary driver function is not working/available.

Specifically, each info panel on the app shows a shield with a lock inside. On the myAudi website, at the top of the screen there is a status message that shows the same shield+lock and says:
"Privacy settings: one or multiple services are disabled in the vehicle and not transmitting any data. You can change the privacy settings in your vehicle."

So in the car I go to the MMI and select Settings > Privacy. The headline setting "Activate Privacy" is on, which means that the detail settings can't be changed: fair enough. However, it is not possible to switch "Activate Privacy" off. I can slide the switch off, but it immediately returns to on.

Any ideas?

Thanks!
If the privacy settings are on, don't you have to enter you PIN code in the MMI to unlock it? Could that be something to do with it? I.E. you can't turn privacy off until you've entered your PIN.
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I think we have no PIN set, so maybe that creates a problem. I could try this, but maybe not now as I've driving 700km tomorrow. Also, it will drive us crazy to have to enter a PIN every time to drive the car.

re my previous comment that this is fixed, it is not. The app connection disappears after the key user is selected.

Thanks
I think we have no PIN set, so maybe that creates a problem. I could try this, but maybe not now as I've driving 700km tomorrow. Also, it will drive us crazy to have to enter a PIN every time to drive the car.

re my previous comment that this is fixed, it is not. The app connection disappears after the key user is selected.

Thanks
I don't know if this helps:-
I set my privacy setting on when I first got the car and then after a while I got so peed off with putting the PIN in every time I got into the car that I turned it off again. Now the car just assumes that the key user is driving unless I change the user. The disadvantage is that it potentially exposes your contact numbers and texts to anyone using the car. I haven't checked to see what it shows if you get in the car without your phone. That's one to try tomorrow.
Hello,
Did you get this resolved? I have the same issue on a 2023 Q4 Sportback that I picked up at the beginning of the month.
Hello,
Did you get this resolved? I have the same issue on a 2023 Q4 Sportback that I picked up at the beginning of the month.
If it's not transmitting data try to pull fuse 19 and 20 for a minute, the communication module resets when you do that and sometimes it solves the problem.
I found that if my wife drives the car under her user I cannot see the cars charge information or control anything. Soon as the car is back under my profile everything is restored.
I found that if my wife drives the car under her user I cannot see the cars charge information or control anything. Soon as the car is back under my profile everything is restored.
That is by design for privacy reasons.
That is by design for privacy reasons.
Guessed so thats why havent moaned about it. 😂
I’ve got the exact same problem on my Q4 e-tron delivered end of march, in Norway. This happened a week ago. When i try to disable privacy mode it immediately slides back to on. Have spoken to the dealer, and they will take the car in and hook it up to their systems and check for faults. Dealer’s technicians had never heard of this problem before. If anyone has resolved this please let us know
I am having the same exact problem and it’s been months. I also have two users maybe that’s the problem ?
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