Well, I seem to be alone with this problem (maybe no one else has activated privacy? - don't). In case anyone else runs into this, here is how I managed to fix it.

The first symptom is shields with locks in the App, and it telling you to go to Privacy Settings in MMI and deactivate privacy. The next is the refusal of the Activate Privacy setting to deactivate. Slide, slide & hold... it just slides back to On.

To fix it, select the Guest user profile and apply the settings. Then go back to Privacy Settings in the MMI and, as if by magic, you can now deactivate Activate Privacy. At this point, pick up the phone, slide down on the car page of the App, and all the status info appears (charge level, etc) and lock icons are gone. I've reselected the primary user profile, and it still seems to be working.

 

Well, I seem to be alone with this problem (maybe no one else has activated privacy? - don't). In case anyone else runs into this, here is how I managed to fix it. The first symptom is shields with locks in the App, and it telling you to go to Privacy Settings in MMI and deactivate privacy. The next is the refusal of the Activate Privacy setting to deactivate. Slide, slide & hold... it just slides back to On. To fix it, select the Guest user profile and apply the settings. Then go back to Privacy Settings in the MMI and, as if by magic, you can now deactivate Activate Privacy. At this point, pick up the phone, slide down on the car page of the App, and all the status info appears (charge level, etc) and lock icons are gone. I've reselected the primary user profile, and it still seems to be working.

Thanks for putting this up! Same has happened to mine. Will see if it fixes it!

 

If the privacy settings are on, don't you have to enter you PIN code in the MMI to unlock it? Could that be something to do with it? I.E. you can't turn privacy off until you've entered your PIN.

 

I think we have no PIN set, so maybe that creates a problem. I could try this, but maybe not now as I've driving 700km tomorrow. Also, it will drive us crazy to have to enter a PIN every time to drive the car.

re my previous comment that this is fixed, it is not. The app connection disappears after the key user is selected.

Thanks

 

I don't know if this helps:-
I set my privacy setting on when I first got the car and then after a while I got so peed off with putting the PIN in every time I got into the car that I turned it off again. Now the car just assumes that the key user is driving unless I change the user. The disadvantage is that it potentially exposes your contact numbers and texts to anyone using the car. I haven't checked to see what it shows if you get in the car without your phone. That's one to try tomorrow.

 

Hello,
Did you get this resolved? I have the same issue on a 2023 Q4 Sportback that I picked up at the beginning of the month.

 

Hello,
Did you get this resolved? I have the same issue on a 2023 Q4 Sportback that I picked up at the beginning of the month.

If it's not transmitting data try to pull fuse 19 and 20 for a minute, the communication module resets when you do that and sometimes it solves the problem.

 

I found that if my wife drives the car under her user I cannot see the cars charge information or control anything. Soon as the car is back under my profile everything is restored.

 

That is by design for privacy reasons.

 

I’ve got the exact same problem on my Q4 e-tron delivered end of march, in Norway. This happened a week ago. When i try to disable privacy mode it immediately slides back to on. Have spoken to the dealer, and they will take the car in and hook it up to their systems and check for faults. Dealer’s technicians had never heard of this problem before. If anyone has resolved this please let us know

 

I am having the same exact problem and it’s been months. I also have two users maybe that’s the problem ?

 

Having the exact same issue on my q4 delivered in May in Belgium.
Called the dealer and I need to come in so they can hook up to the vehicle and reset the option.
Note to self, never flip that switch again 😅

 

Not fixed for me. We are just living with the fact that the user management and app don't work. If we need to use the app (e.g. when charging at a public charger), I activate the guest profile and disable the privacy. The car is good, but this whole user / app thing is a disaster.

 

The only solution seems to be to remove the userprofile, detach as principal user and restart the whole user configuration proces. All user settings were lost but at least I can use the app again and receive online traffic information.

 

I found that when this happens to me if I plug the phone in physically to the forward charging ports the app loads up and suddenly connects. Its then all good again.

 

The audi specialist that helped me with the settings told me the only way to turn the privacy off is to do a reset on the MMI. But you will need to go through the configuration wizard again. But then when it ask you that question about privacy settings during the wizard have to remember to leave it off.

In regards to the app not reading while in different profiles, that is also true as it will only syn with the user who was initially setup with the key. And since Audi only provides 1 key card which means the app will only link to one user. It is seriously a stupid design. I deleted my wife offline profile so we would be able to share the same app and see the settings through the app. Luckily our key fobs are programmed so it changes our seat memory base on the fob and not the user profile.

 

This only this solved my issue. Thank you!!!!!

 

After 5 problem free months I’ve just started having this issue and have no idea what triggered it. The privacy toggle is on and I can’t turn it off. Thanks to this thread I’ve logged on as guest and disabled it so I can still access the app for remote management. Looks like a trip to the dealer unless somebody has found another fix?

 

Again, the MyAudi app is notoriously flaky and can stop working, partly or completely, for days, and sometimes weeks, at a time. I would give it a week to correct itself before diving in too deeply.

 

That doesn’t explain how the privacy setting in the car has enabled itself, and I can’t disable it - which is stopping it sending data to the app and my energy provider controlling the car to enable smart charging. And it’s also not down to the app that logging on as the guest user, in the car, allows you to disable it as a workaround (log back on a key holder and it enables again) - so the app can send and receive data again.

 

Ahh!

 

Well, I seem to be alone with this problem (maybe no one else has activated privacy? - don't). In case anyone else runs into this, here is how I managed to fix it.

The first symptom is shields with locks in the App, and it telling you to go to Privacy Settings in MMI and deactivate privacy. The next is the refusal of the Activate Privacy setting to deactivate. Slide, slide & hold... it just slides back to On.

To fix it, select the Guest user profile and apply the settings. Then go back to Privacy Settings in the MMI and, as if by magic, you can now deactivate Activate Privacy. At this point, pick up the phone, slide down on the car page of the App, and all the status info appears (charge level, etc) and lock icons are gone. I've reselected the primary user profile, and it still seems to be working.

Well, I seem to be alone with this problem (maybe no one else has activated privacy? - don't). In case anyone else runs into this, here is how I managed to fix it.

The first symptom is shields with locks in the App, and it telling you to go to Privacy Settings in MMI and deactivate privacy. The next is the refusal of the Activate Privacy setting to deactivate. Slide, slide & hold... it just slides back to On.

To fix it, select the Guest user profile and apply the settings. Then go back to Privacy Settings in the MMI and, as if by magic, you can now deactivate Activate Privacy. At this point, pick up the phone, slide down on the car page of the App, and all the status info appears (charge level, etc) and lock icons are gone. I've reselected the primary user profile, and it still seems to be working.

You just described so beautifully what I'm experiencing that I can't wait to go out in the dark driveway and test your solution. The amount of other comments that ended up going to dealers is terrifying.

 

Juste received my Q4 today with privacy turned on and no possibility to disable it… so not possible to connect to my MyAudi account The dealer did not help… Any clue on how to fix it ?

 

we're you based? I've had same promblem

 

Go to users > delete key user > you will be prompted that you cannot selete because of privacy setting> click allow. Then go to settings you will see that the privacy setting is deactivated. Yay!!!

 

Will try this, having the same issue currently, and it’s super annoying.

 

Thanks for this. Often has this problem and I’ve been deleting and readding my profile. The first bit worked for me but flipped back from Guest to my profile and privacy still stuck.

 

So I have now tried a number of times, and at different locations in order to be in better 5G cover:

• remove key user
• remove account
• restart / reset MMI
• delete car from Audi app account
• restart car
• readd car
• enable data and all other settings in car
• set up MMI
• readd account into car.

Nothing works.

car simply adds my account, and then reports that: user profile was successfully created, but could not be activated due to a technical error.

all settings gets wiped after a restart the car, and MMI tells me: make this Audi your own… and every settings defaults back.

Called Audi digital, they have a 24/7 service, chap was very polite and tried the same things via a video share over my phone but we end up in the same place.

Case is now logged with Audi technical team and waiting for feedback…

 

I havent read all the above but I too recently experienced issues with communicating through MyAudi eventually somewhat fixed by disable the privacy settings and remove/reload myAudi and is now kinda working where I can set charging and climate control but cannot read mileage and other detials.

why? no idea, I think Audi sent out an OTA update and scewed things up..........all was well previously.

I did not go to the dealership (its ~100km away and dont have high confidence) or contact Audi.

 

i picked up my car on Saturday, contacted the dealer on Wednesday. Sales guy said he can’t help… so hence went direct to Audi digital.

 

I’ve had this privacy settings issue since I collected the car in April 23. Only solution I’ve found is removing my profile and re-adding it. This means you lose your favourites and other settings but it’s certainly quicker than speaking to those goons at Audi technical who haven’t a clue. I tried the fuse thing too and that didn’t work for me.

 

I have removed the key user, my profile, restarted MMI, removed / re added the car. Same thing happens. User profile cannot be loaded due to a technical error.
The car when I restart it, completely forgets every setting, for example data communication is fully off.

it’s annoying, and i can’t work out what the issue is.

 

Go to setting -> system maintenance -> restore factory settings -> allow. It will say that the key user can’t be removed or something. So please wait 10-30 seconds until that message is changing. Then X to close the message and privacy settings is now off.