Since I have also had the car for only about 10 days now, I was interested to know your issues because so far I have no issues at all.
Hopefully some comments from others.

rear light bar doesn’t illuminate and there is no flat tyre kit - this does not seem right, mine definitely illuminates (unless I am misunderstanding which light bar this is). And I have a flat tire kit. Wonder if this is country specific.

options I didn't know I needed to order: that is unfortunate - probably the dealer should have done better as well

software issues: These seem to be the actual issues? Although I have never used the timer because I simply plug it in at work and check the app. The"hand on wheel" and radio traffic are possibly options I don't have.

 

The lightbar will only light up if you have the Matrix Headlights Pack which is about £1000 extra here in the UK, did you spec that?

Likewise in the UK the base model (Sport) should have a tyre repair kit and all models above should have run flat tyres.

I run Android Auto and mostly avoid the MMI as the mapping experience is so poor.

On the plus side I've had the car for 11 months now and it's a great drive, however I have come to realise that

1. It didn't come with a lot of features I thought it did (lightbar, I actually rang the dealer after I got the car and he had to go check with a colleague as he thought it should light up too).

2. It didn't come with a lot of features which would have been useful (memory seats, heatpump, adaptive suspension) and which, in my opinion, should be standard on a car of this price.

3. The lack of OTA updates is a pretty big issue for an EV. I've been reading up a lot on Polestar as I really like the Polestar 2, and they have an SUV coming out soon, and a recent software patch increased the efficiency of the car quite a bit - just software. I'm not asking for Tesla level software here, we all like traditional cars and it's why we all probably got the Q4, but some software updates really are necessary in this space.

 

I was also about to ask if you spec'd the matrix headlights because also in finland the light bar only illuminates on Q4s with matrix lights.

 

Swiss spec'd cars come with nothing. However, how is one supposed to know that would mean no front parking sensors if it comes with rear ones or no rear face ventilation?

The rear light bar (the strip between the left and right stop lights), I discovered as you say, only comes with the 'disco light' matrix package. In the grand scheme of things it's not important but it smacks of cost cutting. Their designers went to great lengths, no doubt, with the styling and then missed the opportunity of brand distinction; just an additional disappointment with my new delivery.

 

Clearly the light bar is only lit up with the matrix headlights.
You have to carefully read the option specs as it was not that obvious that it was matrix headlight specific.

Face ventilation in the rear was also a big disappointment on my part. I need to go to my dealers workshop to ask if it can be retrofitted. I had it in the Q3 as a standard with bi-zone climatisation. I didn't take the 3-zone as the dealer told me it was not that useful... Thought he was right as I don't care about controlling the zone temperatures but would definitely have liked a vent in the back especially with hot summers.

Your software issues are strange as I didn't have any problems with storing my info and using the timer on the car.
What MMI version are you on ?

For the "hands on wheel" pop-up I had it a lot while driving on the highway and holding it a bit loosely. Sliding my hands up on it did the trick of taking the warning off. A bit annoying at first but then it was pretty much just a way to keep me focus on the road and not completely relying on the different assistance (lane assist, adaptive cruise control,...)

@Oenonee : all of the features you talk about are options on the car (heatpump, memory seats and adaptive suspension,...). Memory seats and adaptive suspension were already very pricy on other Audi cars.
I think Audi tries to have a low price point to attract customers but catches up with options.

Mercedes has better equipped starting models but their price is way above Audi's.

 

@Oenonee : all of the features you talk about are options on the car (heatpump, memory seats and adaptive suspension,...). Memory seats and adaptive suspension were already very pricy on other Audi cars. I think Audi tries to have a low price point to attract customers but catches up with options.

Yep, I think I was stung a little there, that's been a steep learning curve. I think it's why I'm starting to lean towards Volvo (three trims with pretty logical features being added as you go up) or Polestar (three add-on packs with logical grouping).

I feel like Audi inhabits this weird space with extras -

1. They don't include pretty standard features at a price point where they should really be included (looking at the reversing camera here, it's not standard on any of the UK cars even the top-spec Edition 1 which retails at £61,790)
2. They allow you to add on extras but group them with others that you may not want
3. They allow you to add on extras that aren't logically grouped together

For example with Polestar if you add on the Pilot Pack you get -

• LED front fog lights with cornering function
• Automatically dimmed exterior mirrors
• 360° camera
• Pilot Assist
• Adaptive Cruise Control
• Emergency Stop Assist
• Blind Spot Information System with steer assist
• Cross Traffic Alert with brake support
• Rear Collision Warning & Mitigation
• Park Assist, sides
  For £2,150

Which all seem to be extras that help you to drive better/safer.

With Audi (UK at least) you get the Comfort and Sound Pack -

• Reversing camera
• Parking system plus
• Adaptive cruise control with speed limiter
• SONOS premium sound system
  For £1,295

I have no idea why there's a sound system in there. I don't actually care for the sound system. Just give me the reversing camera 😂

Even more confusing is the Assistance Package Advanced Pack -

• Reversing camera
• Parking system plus
• Adaptive cruise control with speed limiter
• Adaptive cruise assist with emergency assist
  For £1,425

It's pretty much the same pack. The extra feature "is an extension of adaptive cruise assist or lane departure warning and detects, within system limits, if the driver is inactive. In such instances, the system provides the driver with a visual, acoustic and haptic warning. If the driver does not respond, the system assumes control of the vehicle, automatically bringing it to a stop in its own lane. The hazard warning lights are activated".

Call me crazy but that should just be part of the Adaptive cruise control with speed limiter feature...they drive me crazy 😆

 

It's odd how Audi decide what is standard and what isn't depending on country. In Finland, tri climate is standard on 45 quattro, so is the heat pump. The heat pump might be because of our cold winter but I'm surprised to hear the tri climate isn't standard in other countries...

 

Here in France it was a 690€ option when I ordered the car now the price is 810€ for new orders.

 

Face ventilation in the rear cannot be retrofitted, they told me. I too chose not to have 3-zone ventilation control as, like 3w771k, I was not interested in paying extra. How can you guess that this means you then have no face ventilation in the rear? This is not the case, for example, in my BMW.

MMI software version 3669

 

If not having tri climate means no rear vents at all then the Audi dealer should for sure say that. I can't say anything regarding the tri climate because it was standard for me but when I was ordering my Q4 the dealer went through all the options and told me the light bar was only with matrix lights... the dealers should be more responsible, they should have better communication when ordering the car. That seems to be down to luck though... if the dealer is good with communication.

Not good service if they don't explain the pros and cons of each extra.

 

If not having tri climate means no rear vents at all then the Audi dealer should for sure say that. I can't say anything regarding the tri climate because it was standard for me but when I was ordering my Q4 the dealer went through all the options and told me the light bar was only with matrix lights... the dealers should be more responsible, they should have better communication when ordering the car. That seems to be down to luck though... if the dealer is good with communication.

Not good service if they don't explain the pros and cons of each extra.

I believe the dealer was not aware of that.
again not much info in the website configurator

 

**** if it cannot be retrofitted…. This is very disappointing.
In the Climate pack it only states 3 zone climate and not any other information….

 

When is your delivery due?
I hope for your sake it goes well.

 

Mine is due on February 2023. I ordered November 2021... so after such a long wait I hope it goes well too!

 

Good heaveans! 16 months? What on earth did you order? My Q4 (mostly unloaded) was ordered in January 2022 and delivered in August - 7 months.

 

My original delivery date was in July 2022 but when I asked in June they said it was delayed until February 2023. Its been quite frustrating when so many cars are delivered in half the time. I have wondered why ours is taking so long...

 

I think the tow bar chips were a problem.

 

Ah, so maybe that explains it...

 

I’m not disagreeing with anything in this thread, but notice more than one comment suggesting ‘at this price point’. To compare prices you have to compare like for like, the price points for a BEV versus an ICE are very different and are as such aren’t directly comparable.

Don’t forget the BEV has a £10,000 (guess) battery — so take that into account when comparing the trim level and standard options you may have been used to. So fairer comparison might be a £45,000 ICE versus a £55,000 EV.

 

Yeah, I did that exercise.. I found that I could by a better spec'd Q3 for £10K less and at one point a better spec'd Q5 (If you like diesels).
Well, with a recession on its way and a collapsing new car market, Audi need to wake up and stop relying on brand loyalty. I keep seeing ad's for the Fisker Ocean. I'm liking the look of that a lot. Audi beware.

 

Just to add to the delivery conversation, AUDI Q4 E-TRON ESTATE (2021) 150kW 40 82.77kWh S Line 5dr Auto [C+S/Tech Pack] ordered in March, delivery date flipped between Feb and March 23 about a dozen times and this morning I was told 31st July 23.

Thanks for the info about the rear light bar, I didnt know that! Or about the rear vents.

 

I guess delivery is something you can't blame Audi for, although I understand Tesla's is shorter. I also assume it is based on the model, country spec. and extras ordered. I have no idea how people manage a car swap 16 months in advance.

Up side might be that by then, some things have been sorted. On the other hand, there will be other new cars to choose from.

When my dealer offered to 'negotiate' (no terms suggested) the return of my Q4, he quoted 2nd quarter 2023 (at begining of September) for a new delivery but did say it might change.

You could try ordering a Q4 45, if avalable in your country?

 

No 45 in the UK just 35, 40 and 50.

 

I've had my Q4 S-line 35 since June and think it is just fantastic - previous car an Audi A3 Quattro 2.0TDi. The Q4 is simply a better car and one I waited 10 months for. So to the comments...

I bought the car via a lease company and that means, you have to do your homework because they won't. At the same time, the dealers were and are poorly trained to sell the Q4 with little knowledge about the packs or the lack of functionality e.g. light bar not working without the metric lights. I even went into a dealer (after ordering) and was told it did work only to insist on a demo with the standard LED lights for us both to see that it did not!

From a spec perspective, if Audi want to do this then perhaps they could just list all the extras and if you manage to pick the right 'pack' elements you get a pack discount. That way we get to add anything ww want - ideally with some sort of marker to advice on extended delay if picked

Personally, I'd ditch the dealers as they are costly and don't, in my experience, offer any value added benefits to the brand. Use the money saved to put back some of the quality finishes downgraded in the Q4. Then just be honest with us, the customer. Tell us about delays with a reason and a revised ETD.

As I say, love my Q4 and even the app, but appreciate fully the comments in the post by @anthonye and others.

 

I bought the car via a lease company and that means, you have to do your homework because they won't. At the same time, the dealers were and are poorly trained to sell the Q4 with little knowledge about the packs or the lack of functionality e.g. light bar not working without the metric lights. I even went into a dealer (after ordering) and was told it did work only to insist on a demo with the standard LED lights for us both to see that it did not!

I think that's one of my major issues here, the dealers know nothing and it's like...they should really know this?! It might be related to the sheer number of cars that Audi make but then again I had a Mercedes and Volvo test drive and the dealers knew so much about those cars - and those brands still make a lot of cars. It's probably just bad planning and briefing on Audi's part, I mean I can't imagine that as a dealer you would be happy knowing nothing about the cars you sell but if head office doesn't send you anything what can you do 😂

I'm leasing too, if I had brought I think I would be pretty annoyed right now with how all of this has panned out in terms of features and (lack of) software updates but here's hoping they learn their lesson. I'm a little worried that Audi won't release a single update for my car over the next three years which I think would be pretty unacceptable.

I’m not disagreeing with anything in this thread, but notice more than one comment suggesting ‘at this price point’. To compare prices you have to compare like for like, the price points for an BEV versus an ICE are very different and are as such aren’t directly comparable.

Don’t forget the BEV has a £20,000 (guess) battery — so take that into account when comparing the trim level and standard options you may have been used to. So fairer comparison might be a £35,000 ICE versus a £55,000 EV.

That's very true, I look at the Q4 as an electric Q3 as I read that it was around £10,000 extra for the battery. Maybe that's changed, I'm not sure. I should probably go check if the Q3 has an optional reversing camera too (edit, nope no camera either 😆).

 

My dealer also did poor job in explaining climate control. When discussing addons I was told that 3-climate adds control in the back. I do not need control in the back and decided to skip it. But once I got home and studied it more carefully I also noticed that standard is 1-zone! So no vents in the back but also no temp controll for passenger seat! So I called him and added it the day after. This is for me the most dissapointing part, that Audi Q4 has 1-climate control as standard. At least is so in Sweden.

 

@admiralQ4 I think it is everywhere that 1 zone is a standard. I believe the second zone should have been a FOD subscription but since they are not ready for FOD at all it's now a completely forgotten option.

@thebb I believe the packs are not thought out for clients but rather to standardise as much as possible the production. They rather have you take extra options than to set specific ones that will lengthen their processes.

Last but not least I wonder why adding vents in the back is not possible. I just had a look in my car and it seems that the back part of the armrest can easily be taken out and replaced by one with a vent. I have seen on internet people doing it on their Macan. Dealers should be able to offer this but it is probably €€ $$ ££

 

@admiralQ4 I think it is everywhere that 1 zone is a standard.

Tri-zone is standard in US/Canada.

 

Surrounding camera - 4 camera system - for Audi Q4 F4

Complete set for retrofitting the original VW surroundings view Area View for Audi Q4 F4

www.kufatec.com

360 camera can be retrofit but the cost is obscene

 

I have the rear camera. I only need the front one for it to work. Anyway will not spend this much on this.

Btw I look at the configurator in France and the 360 camera cannot be added as an option (not even in a pack)

 

I'm in Canada and ordered a 2023. It states as standard equipment, LED tail lights with illuminated light strip and dynamic indicators. The light sequencing is additional in the tech pack. Are you guys saying the illuminated light strip in the image is not active? That's like a major design element of the Q4. I'm amazed how different the packaging is between US & Canada.

 

I'm in Canada and ordered a 2023. It states as standard equipment, LED tail lights with illuminated light strip and dynamic indicators. The light sequencing is additional in the tech pack. Are you guys saying the illuminated light strip in the image is not active? That's like a major design element of the Q4. I'm amazed how different the packaging is between US & Canada. View attachment 6930

I think you will be ok. I am in the US and have this middle strip illuminated. I have one of the lower trims and no matrix light option. I expect this part is different in North America. So far I am seeing this off for Switzerland and UK if they don’t have a certain package.

 

If the car can be equipped with Matrix lights in your market illuminated middle strip is a part of that package, otherwise (like in US) it's on by default from what I've heard.

 

The rear light strip is still the most frustrating thing about the car. All the press photos have it turned on, none of the reviews mention it, and the build options don't really spell it out that it only works with the Matrix package (in Europe it seems).

My dealer had to physically check two of the cars on their lot to confirm it didn't light up, after they were convinced it did, and that was two months after we placed our order, by which point any changes in spec would put us to the back of the line and bump our price up to whatever it had been increased to after we ordered. Feels like such a miss from Audi to not have the strip light up as standard, it's such a visual selling point of the car. I'm clearly still bitter...

 

Me too Andrew! 😂

 

Me too!

Although out of my car's list of other failings it is not that important, somehow it smacks of mean stupidity - and therefore is proportionaly more aggrivating.