[Jacla]

My guess is that the software update is funneled through the CAN/OBD-II bus, which probably runs at something slow like 500 kbps, rather than the 1,000,000 kbps that Ethernet does (or, similarly, a MicroSD or SDCard port, which would cost approximately nothing in hardware costs.)

Begin snark ->
The reason I think this is so, is that this is exactly the kind of design decision an Old Car Empire would make. They have a system for software updates for the old cars, and it works, so why change it when your multimedia system suddenly uses software images that are 1000x bigger?
(Also, the CPU/GPU of the MMI is atrociously slow compared to even a $100 Android phone. But, you know, it's probably still some embedded single-core ARM 7 with a 2D blitter GPU which they got for cheap and have a ten year source for, so why update that more than every 20 years?)
<- end snark.



That could make sense, if the nav knows that the path it's planning is more efficient than your average drive.

No, that's not what i meant, i really mean it's messing up the KM left that the car thinks it can do. Look how many kms i'm able to drive Luckily battery % remains intact.
Also as it thinks it can drive 840km after entering a 500+km new ride, it will NOT propose any charging stops quite important software wise for an EV.....

This was not the case with software 3608
Problem was triggered with softwareupdate 3812

 

[pharding]

I took delivery of my 2023 Q4 eTron 50 Premium Plus on November 28, 2022. It has Software Version 3812. The detailed software version is MHI3_US_AUA_SUV_P3812

 

[Internet Rando]

it thinks it can drive 840km after entering a 500+km new ride

Math is hard. Let's go shopping!

(Yeah, that's pretty egregious)

 

[Jacla]

I took delivery of my 2023 Q4 eTron 50 Premium Plus on November 28, 2022. It has Software Version 3812. The detailed software version is MHI3_US_AUA_SUV_P3812

Do you have any of the features which are stipulated in this article? (OTA function, profile login working in car, sync rides/navi with app, position of the car through app, etc...)

Q4 e-tron software update > Q4 > Home > Audi Nederland (3.2 upgrade for cars produced before week 35, 2022)

 

[pharding]

My q4 internal software cannot be updated over the air. It must be done at the dealer is what the dealer told me. The profile log in works for me. The MMI allows a profile for a second person. I haven’t tried to add my wife. The app shows the location of the car and destination. It does not work to route you there. It looks like the app is intended to send routing to the car and the MMI is designed to receive it. However it does not work due to app issues. The app tries to route you to a destination but then it fails.

My Tesla Model 3 would only do over the air updates when the Tesla was connected to my home Wi-Fi. It would not do that unless it was connected to Wi-Fi. Cell phone service was not adequate. When the software was updated the car was disabled for 30 minutes. With Tesla over the air updates worked flawlessly. I would be shocked if Audi could make that work at this time.

 

[electron]

My update is scheduled for March 21st. It should be available from this week but it was the first available slot since it requires a full day at the dealership.
I will post results if noone else has by the time it’s been updated.

 

[Geh5000]

Thanks and it will be great to hear what happens.

 

[AMHmcmlxxii]

Do you have any of the features which are stipulated in this article? (OTA function, profile login working in car, sync rides/navi with app, position of the car through app, etc...)

Q4 e-tron software update > Q4 > Home > Audi Nederland (3.2 upgrade for cars produced before week 35, 2022)

Mine was delivered last week. Unsure about OTA, but can confirm that profile login works in car, sync navi from app to car works and car position reports correctly in app (this was after I had rebooted the comms modules by removing and replacing the relevant fuses), before this point I could not login in car.

 

[electron]

Glad to hear it. What are your versions as listed on the MMI?

 

[AMHmcmlxxii]

Glad to hear it. What are your versions as listed on the MMI?

Version 3812

 

[Rappy]

I don't get it. Does 3812 have OTA capabilities? Is that what they mean? No more driving to the dealer for updates? Sounds way to good to be true.

 

[Oenonee]

Pretty sure it still doesn't have OTA but it's the latest version so more stuff will work.

 

[pharding]

My 2023 Q4 has 3812. It does not have OTA, over the air, update capabilities. According to the Service Manager at my suburban Chicago Audi dealer if my Q4 needs a software update the only way to do so at this time is to update the software is at the Audi service center.

 

[Oenonee]

Sadly that means it will never be updated. But at least you have more features then me!

 

[BlueRider]

There ya go.
The Q4 is already outdated and irrelevent.

 

[pharding]

What version do you have? What does your dealer say about your situation?

 

[Oenonee]

Not sure who that was for but I'm on 3608 and pretty much nothing works except for the cabin pre-heat and the ability to set a charge limit via the app.

 

[Silas]

How do I know what software version is on my '22 Q4?

 

[Oenonee]

Main screen > Settings > Version Information

 

[pharding]

Sadly that means it will never be updated. But at least you have more features then me!

When I asked to complete a survey by Audi USA about my Q4 about a month ago, I specifically mentioned Q4 owners in your situation. I stressed the importance in resolving software issues and broken promises to fellow Q4 Owners by Audi. I was asked to complete a dealer survey about 2 weeks ago. I mentioned it there also. Audi, like most auto manufacturers, is concerned about what is posted online because it turns up in Google searches and can impact sales. Sooner or later Audi will be forced to do something about your situation and others in a similar predicament.

I bought 9 BMWs over a 20 year period. BMW would absolutely have resolved your problem within 2 months max to your satisfaction by either fix to the problem or offer you a refund of some sort. Then again BMW software engineers and management are light years better than Audi. BMW software quality control is light years better than Audi plus they place great value on customer satisfaction and customer retention. Last year Audi USA made the most profit in history. I assume that Audi corporate across all regions did the same. Audi is just too cheap and too shortsighted to fix software issues in a professional manner. Because of issues like yours and Audi software incompetence, I’ll never buy another Audi.