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I hope that Audi is finally getting their heads out of their arses and is beginning to act like a responsible German luxury car company. Screwing early adapters of expensive Audi Q4s who trusted Audi and refusing to update vehicle software and apps out of sheer cheapness and complete lack of professionalism is a formula for killing the Audi brand in a competitive environment for BEVs let alone luxury BEVs. Audi seems to have forgotten that potential Audi customers use internet search engines to research a major luxury BEV purchase. Reading about customer screwing and gross Audi irresponsibility and an obsolete app that is incredibly undependable is not good for Audi sales. There is risk of the unknown with BEVs in the best of circumstances. Adding disgustingly poor customer service and grossly incompetent software engineering for years on the Q4 is unbelievably shortsighted. Audi has been thinking that it can gloss over grossly incompetent software failures with cool new future BEV imagery. What good is that if the critical vehicle software and app doesn’t work? Audi needs to roll out the fixes described in the press releases promptly instead of their usual bullshit of empty promises that take years to be implemented.

Audi needs to end its culture of gross software incompetence and ineptitude. If nothing else just move software development to the US where software engineers work overtime and work with a sense of time urgency without taking the month of August off and beer breaks during the work day.
 
refusing to update vehicle software and apps out of sheer cheapness
Just to add some meat to your words.

"
Record-level revenue
Audi Group’s revenue rose to €61,753 (2021: 53,068) million. The 16.4 percent spike is due in particular to the strong price position and the one-off consolidation of the Bentley brand on January 1, 2022. The fully electric Audi Q4 e-tron, Audi e-tron GT quattro1 and Audi e-tron models made a significant contribution to the increase, as did revenue from the Audi A3 and Audi Q5 model series.
"

 
Thank you. From a source that works in Audi USA HQ in corporate finance, Audi USA had its most profitable year ever in 2022. Audi has the resources to address the software issues, but they are too cheap and stupid to actually fix the problems.
 
I think the word here is complacency. Audi as a brand attracts a lot of people. A lot of people will love their cars for various reasons, be it perception or build quality.

However EV's are, I believe, an interesting cross over with technology. My neighbour down the road has a Q4 and we both agreed the software is terrible but then we both work in product design.

I think owners who are more tech savvy are feeling the pain with Audi's lack of software development and general incompetence in this area.

Having said that I believe, like Phil (is it Phil?) said, VAG is SO bad at software development right now that all customers are feeling the pain.

They really need to start looking after their existing customers and updating their cars or they will start to loose out to this customer segment who want a well built car that actually has useful and advanced technology.
 
Thought I would add today's update news from my Swiss Dealer, for those of you watching this thread:

"Since our last email (6 months ago), there are no updates, that we can tell you.
The first update for the Audi Q4 is announced in 1-2 weeks in switzerland.
Since the start of updates is usually postponed, we always wait until they are actually online, before we communicate it."
 
FWIW, here's what the new software update brings:
Audi Q4 E-Tron software update unplugs and adds a brace of features
Enable OTA updates going forward, makes charging more efficient

Audi is preparing to release updated vehicle software for the Q4 E-Tron and Q4 Sportback E-Tron that will add convenience and efficiency to the ownership experience. The most important feature of what's coming might be OTA capability for future updates. Going from the current v2.3 software to v3.2 will need a trip to the dealer, but Audi says over-the-air improvements will be the norm afterward. The next most convenient feature would be Plug & Charge. After owners set up a payment account with Audi, all they need to do at a compatible charging station is plug the vehicle in, charging and billing handled automatically after that.

Refinements to charging methods include the addition of a preferred charge time setting. Owners can use the app to created a charging window to take advantage of lower energy rates — a feature EV owners have recently made noise about. Max charging capability increases to 135 kW for everyone after Audi enabled the higher cap last March for European owners. There will be an option to hold the battery to 80% charge as well, for those seeking to stretch battery capacity life. To make the best use of an external energy source, the new software accounts for more factors such as ambient temperature and state-of-charge when dialing in the battery's thermal management system. It also uses plugged-in power for warming the interior if the owner sets up a departure timer during preconditioning.

Driving enhancements are clustered around the infotainment system, with the ability to save navigation data such as recent destinations, send routes created in the MyAudi app to the vehicle, create personal profiles, find the parked vehicle, and remotely check vehicle status. Finally, along with the ability to create multiple user profiles, the MyAudi app will offer more interior customization options for details like ambient lighting and the background images displayed on the MMI screen.

The 2023 Q4 E-Tron is installed with v3.2 from the factory. Every E-Tron built before the 2023 model year will be able to upgrade. To prevent undue wait times at storefronts, Audi says it will notify owners in waves about when to schedule an appointment.
 
Discussion starter · #171 ·
So I got my car back today after a full day at the dealer booked for the 3.2 update.
After picking up my car, I was a bit confused why I still saw that ugly startup splashscreen. Checking the versions, turns out they didn’t update the car at all - just performed some campaign (readout of high voltage battery or something) and didn’t even tell me that the software wasn’t updated.
after confronting them again, they said that 3.2 hadn’t been release for my vehicle. They looked at other bookings the next days for the 3.2 update, and those cars were 4 months newer than mine - so the story about “oldest cars first” doesn’t hold. The dealer would contact Audi and make an inquiry about my VIN and why the update was not released.
the dealer was quite busy with the updates so it’s definitely out, but has to be released by Audi for each specific vehicle individually.
Anyone else here already on 3.2?
 
Interestingly when I contacted my dealer about the update and they checked my VIN they also said an update wasn’t available. My Q4 launch edition was delivered in July 2021 and has the original 3608/2.3 software installed. Despite being one of the earliest delivered Q4’s in my country it would appear that the update is not being rolled out in chronological order…
 
My dealer checked today and no update for my car registered in November 2021. I guess it’s a case of waiting for the call.
 
So I got my car back today after a full day at the dealer booked for the 3.2 update.
After picking up my car, I was a bit confused why I still saw that ugly startup splashscreen. Checking the versions, turns out they didn’t update the car at all - just performed some campaign (readout of high voltage battery or something) and didn’t even tell me that the software wasn’t updated.
after confronting them again, they said that 3.2 hadn’t been release for my vehicle. They looked at other bookings the next days for the 3.2 update, and those cars were 4 months newer than mine - so the story about “oldest cars first” doesn’t hold. The dealer would contact Audi and make an inquiry about my VIN and why the update was not released.
the dealer was quite busy with the updates so it’s definitely out, but has to be released by Audi for each specific vehicle individually.
Anyone else here already on 3.2?

As I understood all official messages, our cars with older hardware needs to be upgraded before they update software. I think/hope, this is the reason. My Q4 is March'22, and I am also waiting.
I am not so nervous, because after 2 months I gave up on Audi and acquired Tesla, while those assholes from Germany are figuring out, why Tesla is so popular even if manufacturing quality of Tesla is more on the level of plastic straw :)
 
I am also booked for an update now :)
They mentione the code 91ET, but i have not found any info on what it contains.
FYI, my car is from mar 2022, bought in Sweden, and still has the 3608 version, with all the bugs described in this thread. Lets see what this update fixes.
 
Well to my complete shock I’ve finally been upgraded to 3812 from 3608! This is on an April 2022 build car. Must say it seems to have solved the issues. I’m now a user on my car and got rid of the bloody privacy notice at last!! Plug and charge seems to be setup as well although yet to test. Mileage showing up on app and charge scheduling available. Themes also available to add but not keen to spend £15 for a single background photo!!!!
 
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