[ace10]

Gonna bet you have zero clue (nor care) how badly dealers get porked on chasing this kind of stuff. Like fractions of an hour, if they can get it approved at all. Especially for cars they didn't sell or service regularly. Tearing interiors apart is miserable, time consuming work.

You only so much goodwill from a transaction or relationship. Burn it up on questionable stuff at your peril.

Honestly, I don't care about your rattles... It makes no difference to my life. The fact that there aren't dozens of owners complaining about this "issue" tells me all I need to know.

Happy motoring!

 

[Genyosai]

Honestly, I don't care about your rattles... It makes no difference to my life.

You promise?

 

[glen8]

Honestly, I don't care about your rattles...

I don't buy it. You must care a little bit, even if you try and convince us and yourself you don't. The fact you spend time reading and replying to this thread tells me you do care....even if it's only a little bit. You don't need to feel bad about it, unless you want us to know you feel bad and are in some way looking to us for some kind of help or validation? Were all here for you dude, seriously. I'll help anyone. Just don't burn your bridges, it'd be a **** of a thing if your GT started rattling.

Listen, you might not care about his rattles, but nobody cares that you don't care that Audi doesn't care. Nobody cares anymore, that's the problem. We all know it, but we carry on anyway as to do anything else makes you an a$$.

I've not visited America for many years, but I remember the customer service was always really great. I'm not sure that's true anymore? It seems as bad as it is over here.

The world really is messed up, and the real kicker is I don't blame anyone for it. Audi staff are probably low paid, even more so with inflation so can you blame them? If I was over worked and under paid I wouldn't care either. There should never, ever be any so called goodwill credit to burn up as you put it. Goodwill? what for? He's the customer!

Who's in the driving seat (pardon the pun) these days. The customers with the money, or the business with the product, a luxury product no less. It's like we're doing THEM a favor! Not in my world, you want my money you need to earn it. Audi should be rolling out the red carpet! Yes sir, we'll get straight on it sir, I'm sorry you are having these problems sir, would you care for a coffee sir. Not, it's not our problem, we're not interested, come back when you want to buy another car.

In these trying times, any business should be trying to keep customers coming back. You think he's gonna spend another $100k+ with them next time? I wouldn't, I'd be on the road to my nearest Porsche dealership.....knowing full well they are probably just as bad.

Does the world have a reset button? Not the red one under Putins desk, but the other one.

 

[das2.7t]

.....

This was a high quality rant.

And, for the record, I care about my fellow person.

 

[Genyosai]

glen, I could not have said it better. Thanks for the support.

Same to you, das2. I, too, care about my fellow person.


Now I'll give a more civilized response to Ace than "you promise?".

Gonna bet you have zero clue (nor care) how badly dealers get porked on chasing this kind of stuff.

I do care, but I don't have to have a clue.

I don't expect for my clients to understand what it takes for me to keep their systems/network up, running, and current. They don't need to understand what it takes, that's what they pay me for. They've paid for a service and I'm expected to deliver.

If I don't like that they call me on holidays, weekdays and weekends, all times of day or night... or that they have no clue how hard it is to track down and remedy certain types of issues, or how long it took me to pinpoint an issue, resolve it and get them back up, then I should get out of the business.

 

[EricS]

Car is currently at the dealership (not the one close to my house - as they churn and burn through a pile of cars every day - it's a numbers game there and they said they would only be compensated for an hour and they have so many other cars waiting for service that they'll get pain on. anyways, i digress.)

At the dealership not close to home where they are very nice and let me choose from a Q3, Q5, or Q7. I took the 5, but I should have tried the 3 as I haven't driven that yet.

Here's what they just texted me:
"We have corrected the rattles. We spent quite a long time looking into them. The noise from the passenger side is completely gone, when he took the panel off, there was a metal ratining clip that was not installed properly. He put a new one in, then applied anti rattle felted tape to the mounting points. He took it for a drive and noise is gone from the passenger side door.

The drivers side door is from what we can tell gone, he removed the carbon trim and then noise was gone when he drove without it. He did apply felted tape to the mounting points of that and another drive no noise."

Props to Audi Bellingham (WA) for having a great service department!

 

[EricS]

I've since picked up the car from the dealer and drove home. The most egregious rattle in the passenger door is gone, but there's still an overall rattle coming from all four doors when driving over certain pavements. I'd love to pull apart each door and put rattle tape and gunk on all the clips, or, have the dealer order me four new door panels (and hope those don't rattle.) It just doesn't feel satisfying to drive a car when all four doors rattle as I drive the last half mile to my house. Am I being unrealistic?

 

[Genyosai]

. Am I being unrealistic?

Absolutely not. I know exactly where you're coming from, for all four of my interior door panels are rattling over certain road surfaces.

Again, My Alfas, to my surprise, are dead silent when it comes to interior "tightness", and they have 30+ thousand miles on them. This is why I'm even more disappointed in my GT, because I kind of expect it from the Alfas and not the Audi.

As far as pulling the doors and DIY, I'm probably going to do the same... Buckle any loose wiring, tighten any screws/bolts, and secure all plastic fasteners with soundskins tape to prevent any buzzing. Problem is we have a 1,000mi round trip starting tomorrow (going to the SLS Artemis launch), so I can't do this work until we get back a week later.

The trip to and from is going to drive me mad!

 

[Ps702]

I've since picked up the car from the dealer and drove home. The most egregious rattle in the passenger door is gone, but there's still an overall rattle coming from all four doors when driving over certain pavements. I'd love to pull apart each door and put rattle tape and gunk on all the clips, or, have the dealer order me four new door panels (and hope those don't rattle.) It just doesn't feel satisfying to drive a car when all four doors rattle as I drive the last half mile to my house. Am I being unrealistic?

If you wanted rattles and poor build quality we could have gotten a Tesla for a fraction of the price.
You're not being unrealistic.

Maybe show them the video of the car being built with millimeter precision and ask if this was marketing or part of the manufacturing process.

 

[Genyosai]

If you wanted rattles and poor build quality we could have gotten a Tesla for a fraction of the price.
You're not being unrealistic.

Exactly!

 

[DevilDogge]

My passenger front door rattles worse and worse as well. Unbelievable. Figured I'd try to fix myself since I'm not keen on the thought of a dealership porter driving the car (I used to be a Mitsubishi porter )

 

[Ps702]

My passenger front door rattles worse and worse as well. Unbelievable. Figured I'd try to fix myself since I'm not keen on the thought of a dealership porter driving the car (I used to be a Mitsubishi porter )

I don't want the dealer touching my car. They are absolutely obsessed with washing it when you keep telling him not to and they abuse the cars

Is it hard to remove the door panel?

 

[EricS]

The place i went to said you start by removing the carbon panel on the door (just above the door open handle). After the carbon is off, you can undo the parts under it to release the rest of the panel. They also said it can be the carbon part itself that is loose or needs to be reclipped, so that can be an easier/faster fix to try before taking off the entire panel.

 

[EricS]

The dealer is ordering new door panels for me. For others who've gone this route, has that taken care of the rattles? Or did that trade one set of rattles for a slightly different set of rattles from the new panels?

 

[Roadking40]

Rattle update - Car has been in the dealer twice, for a total of 10 days. Dash rattle is gone, doors still remain, rear deck rattle is gone. Pretty disappointed. May take it back for one more try... or trade it. I have a GT4RS in production now with a delivery date of November. Same dealer network. The dealer is trying, but a couple days in, the gremlins are back....

 

[gassah]

On the bad side... rattles. I have several annoying rattles coming from the car. Rear passenger area, center console, dashboard.

Attempting to get it in to service at my dealer. I did call and got the famous "your the first person to have this problem" and "we don't typically chase down buzzes and rattles".
Just checking to see if anyone else has had an issue. Thank you in advance

I had a very loud rattle coming from the front passenger door of my GT. They fixed it by placing felt tape to some contact areas.

 

[epirali]

There are a few owners and Former I-Pace on this board.
I had one myself. Highly recommend

Add me to the list! I am not former by any means! Well I mean I am alive and I still have my I-Pace.

 

[glen8]

I had a very loud rattle coming from the front passenger door of my GT. They fixed it by placing felt tape to some contact areas.

Jeez, I wouldn't expect to have to use sticky tape on a £100k+ Audi

 

[Roadking40]

Passenger door problem solved! I removed the door panel this weekend and addressed potential rattle areas. To say the door is complex is an understatement. 27 screws holding various bits in place. I ended up using a sound deadening material applied to potential rub areas. I also removed all the door fasteners and applied the material to the back side of the fastener where it mounts to the panel. Assembled the door and it is now quiet. Multiple trips to the dealer and they never did this. I could find ZERO areas that anything was applied to the door panel at the dealership. I believe all they did was reposition it. Check out the attached picture... wow. Lastly, I attempted to trade the Etron in on an RS version. The dealer offered me 77% of my purchase price! I paid msrp ($117K). I passed. Happy my car is quieter than before.

 

[Genyosai]

Passenger door problem solved! I removed the door panel this weekend and addressed potential rattle areas. To say the door is complex is an understatement. 27 screws holding various bits in place. I ended up using a sound deadening material applied to potential rub areas. I also removed all the door fasteners and applied the material to the back side of the fastener where it mounts to the panel. Assembled the door and it is now quiet. Multiple trips to the dealer and they never did this. I could find ZERO areas that anything was applied to the door panel at the dealership. I believe all they did was reposition it. Check out the attached picture... wow. Lastly, I attempted to trade the Etron in on an RS version. The dealer offered me 77% of my purchase price! I paid msrp ($117K). I passed. Happy my car is quieter than before.

I changed dealers (2hrs away) to get this resolved. I'm glad I did, as they are much more interested in EVs than my local dealer, therefore Audi of Greenville (South Carolina) is where I take my car for all service needs. They kept my car for 3 days and resolved the rattles in all door panels. It helped that there was a recent recall (software update) that took 4hrs to perform, so he worked on door panels while the update ran.

Anyway, I'm curious...

How did you make the door repairs without triggering the "door exit warning" system errors?

Did you disable the feature in MMI prior to doing the work? Or, did you make sure the car was unable to energize (store the key far away from the car) while the doors were removed?

Thanks!