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Remote lock/unlock not working

4K views 2 replies 3 participants last post by  RBW 
#1 ·
I have had my 2021 e tron since December and I’ve never been able to use remote lock/unlock. Every time I press either the lock or unlock button, a message pops up that says “you do not have the necessary rights to carry out this action”. I am able to start charging and climate control from my phone, just not lock or unlock. Has anyone experienced this and figured out how to fix it?
 
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