[Brian]

Dealer has confirmed that everything has been set up properly but I can only get status updates when my phone is connected to the car via cable. I can't get updates or lock / unlock remotely. The dealer doesn't know what the problem is. Any ideas?

 

[DgibbyCA]

My app has this problem when the “activate privacy mode” is on. When off the app works almost all of the time. This mode is under data management - privacy settings. Good luck

 

[Brian]

Thanks @DgibbyCA.

It does seem to be a problem with privacy mode. I've tried deactivating and reactivating it a few times but the fix is only temporary. The dealer has concluded that it's a software issue so it's going in on Wednesday for an update. I'll keep you posted on progress.

 

[DgibbyCA]

In my experience reactivating the privacy setting will cause the problem. I simply leave it off.