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Hi there. I have had my Audi E-Tron for a month now and have just returned from my first long distance journey. The car is great, but I found charging on the UK public charging network an absolute mare. I used 4 different networks on my 600 mile trip, all rapid charging, and found it most stressful as some networks just don’t work with my car. Hats off to Shell Recharge and Instavolt which are simple to use and just work like they should. I would highly recommend those two. But, Genie point and Ecotricity both however would not connect at several different sites and several attempts. I called the Helpline number on the charging machine for both Genie point and Ecotricity, and they tried everything to get me charged up but eventually we had to give up as whatever we tried would not work. Does anyone else have similar issues? Is there an issue with my car or should some networks just be avoided if you are driving an E-tron. I watched as other makes of cars were able to connect and successfully charge. Would be interested to hear if anyone else has had similar issues?
 

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Hi there! I'll let the UK folks speak to the charging networks over there.

But I've heard that some heavier CCS cables can be a bit glitchy sometimes. When you first plug it in, try lifting the handle vertically until it establishes a connection and starts charging. I haven't experienced that yet, but it seems to impact many EVs due to the weight of the cable preventing proper connection and handshake between the charger and vehicle.

And welcome to the forum!
 

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Ecotricity don't have a great reputation, but their chargers will work with an E-Tron when they're operational. I have a 100% success rate with PodPoint and Be.EV chargers too.
 

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I used a Genie Point today locally just for a quick boost and on the 1st attempt it said connected (but the e-tron had a red light in charging port) then screen said disconnected and unplug (probably cost me £1 connection fee). 2nd attempt I selected CCS, swpied my e-tron charging service card and then it said connect to vehicle within 2 mins, easily done and then within short time I was getting 44kW. Never had an issue with Pod Point and also have this in my garage. Some people aren't aware of the "Confirm Charge" at Pod Point within 15 mins or it disconnects.
 

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similar happened with me and genie point but I emailed them and all was refunded. They also gave free charging to essential workers for months through COVID
 

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Have you tried A Better Route Planner ?

At the moment, there are many networks and each have their own app. You can minimize the pain by signing up in advance, which is orders of magnitude less stressful than while on a trip. Especially in case of an error in the signup process.

Plugshare is a great tool to scope out an area for chargers. You can sort by power output (kW), Plugscore (score of successful charging), see pricing, and my recent favorite which is to filter for lodging. Make sure to add your vehicle model to both of these services.
 
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