Anyone else receive this? Pretty alarming.
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Charging Cable Recall
Perception
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Yes, and I would get warm too if I had 48A flowing through me. The metallic conduit that contains the 6 gauge THHN wires supplying my hardwired ChargePoint with current also gets warm.
All electrical wires have resistance, so they heat up in proportion to the current they are conducting and in inverse proportion to the cross sectional area of the conductor. As long as they can dissipate the heat and reach a comfortable steady state, all is well. If the wires get so hot they melt the insulation, all is NOT well.
All electrical wires have resistance, so they heat up in proportion to the current they are conducting and in inverse proportion to the cross sectional area of the conductor. As long as they can dissipate the heat and reach a comfortable steady state, all is well. If the wires get so hot they melt the insulation, all is NOT well.
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This was a problem for me when I first got the car in September 2021. It prompted me to at first install a separate heavy duty earth ground, which helped a little, but ultimately I installed a JuiceBox 40. Its cord never gets hot. I'm surprised it took Audi nearly three years to address the issue.
I'm not 100% sure this is an Audi-solvable problem. If the problem is that the connector mounted in the wall is of poor quality, and disconnecting/re-connecting the plug many times wears it out, then the problem is in the wall connector, not in the charger per se.
That being said -- I think shipping a 9 kW plug-based charger is a bit optimistic in general
You really want a hard-wired charger for the most trouble-free installation.
(And I use "charger" to mean the J1772 controller box, the real electrical "charger" is of course inside the car)
That being said -- I think shipping a 9 kW plug-based charger is a bit optimistic in general
You really want a hard-wired charger for the most trouble-free installation.(And I use "charger" to mean the J1772 controller box, the real electrical "charger" is of course inside the car)
No it’s the 220v plug from the wall. If you go to a dealer they will actually ask for it so they can destroy it as part of the recall.
I got the recall letter and it stated a fix was not available at this time. But your saying it's the plug and cable from the wall to the charger.
Correct, and there is no fix available. The fix is to send a new cable when they are able. That just leaves the 120v plug available to use safely.
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678 Posts
^^^ Most likely the "fix" will be a whole new re-designed EVSE with proper thermal protections in the 14-50 supply cord. (Which should have been there to start.) Knowing Audi, people with existing portable EVSE sans 14-50 cord will be left to fend for themselves.
I'm not speculating, this is the remedy listed on the NHTSA recall notice. It's far cheaper for Audi to replace a single cable than an entire EVSE.
I just talked to my local dealer. They don't have replacement cables but said they will call or text when they do, hopefully within the next couple of weeks. The service person said they are waiting for instructions regarding what to do with the defective cables when customers bring them in for the swap.
I surrendered my 240V pigtail when my car was in for a new Sx6 module. They called and asked if they could take it and I agreed. I honestly didn't even check to make sure the EVSE is still in my underfloor storage compartment. If I have to charge at home, I use my wife's Volvo charger, and otherwise I charge on a Wallbox at my office. I hope they just give owners a credit to purchase an EVSE of their choice instead of bothering with a "fix" for the ones our cars shipped with. Mine just stays in the car in case I'm caught out with only a 110V plug in sight.
It would be nice if they did that and allowed us to purchase our own portable evse but I have to assume the cost associated with "just" replacing the pigtail will be far less so they will opt for that instead.
And they will sure be in no rush since they already satisfied the legal requirements sending out the recall notice and warning people not to use it.
And they will sure be in no rush since they already satisfied the legal requirements sending out the recall notice and warning people not to use it.
Surely, but they will still do the replacement as cheaply as possible for all parties involved.
I think the timeline is that they just have to notify the public to stop using it...that's it...
I leased a replacement GT this weekend. During negotiations, I asked about the current state of play with the EVSE and the recall, and was told that the $500 gift card promo was over and there would be no charge controller provided with the vehicle.
At delivery, I found a tote bag (the zippered cases are a thing of the past) with an Audi charge controller inside. And an uninstalled 120v wall plug/cord. It'll be interesting to see if I receive another recall notice for this one, too, since I already have a recalled unit on hand.
At delivery, I found a tote bag (the zippered cases are a thing of the past) with an Audi charge controller inside. And an uninstalled 120v wall plug/cord. It'll be interesting to see if I receive another recall notice for this one, too, since I already have a recalled unit on hand.
There isn't an open recall on my VIN. I'm thinking they got around the stop sale by "decontenting" the 240v plug.
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11 Posts
I had my car (Q4 50 Prestige) over for service last week (for 3 recalls that were pending, one of them being the charging cable recall). The service report just mentioned they have destroyed the cable and nothing else. The service attendant that was delivering the car, did not even mention I going away with only the 110V alternative. As I do 98% of my chargings at home, this would be a big impact.
After I questioned, they told me that Audi would eventually contact me for a cable replacement or a money amount to cover this. I was not happy with that response. In fact, there was a lot of miscommunication about this.
The technician came to explain the situation and told me I could have the cable back if I agreed only charge at 50% and to sign a term about that (obviously to exempt Audi on any damage to car or residence).
At least they now gave me the option and it's much better to charge 220V @ 50% than only charge with 110V, which would take more that 2 days to charge from 20% to 80% of the battery.
Anyway, I am still waiting from Audi on the correction of the cable problem!
I'm very surprised they did that at all. Very high liability on that one even WITH you signing a waver.
I'd sooner ask them to Amazon overnight you an aftermarket 3rd party portable evse that you'd return to them after they have a fix and they could then use as a loaner.
I'd sooner ask them to Amazon overnight you an aftermarket 3rd party portable evse that you'd return to them after they have a fix and they could then use as a loaner.
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