[JNealCox]

I am the CIO of a large enterprise. There is nothing about this that is right. All of it is easily correctible. Creating a reliable mobile app and supporting underlying infrastructure is neither hard nor particularly expensive these days. There's really only two believable or defensible reasons for this to be a continuing problem. 1) Audi does not consider IT (and connected OT) to be an important discriminator and are making investments in time, people and $$ according to that misguided belief or 2) they have limited/paused additional investments into fixing the current poor-performing platform as a fundamental modernization/transformation is underway so all their attention and investment is focused there.

I'm not so sure that Audi and the VW Group has "limited/paused" additional investments. I think it is more likely they initially underestimated what it would take to achieve their goals early on in the EV introduction (by trying to tack on the much greater requirements for EVs onto the existing MyAudi app) and THEN they compounded the problem by biting off WAY more than they could chew: 2019MY to 2020MY introduction of new MMI OS platform and hardware along with cars (heavily software dependent) produced on an expanding array of EV platforms---initially MLB-evo, then MEB, J1, PPE.

 

[Canuck Audi Fan]

Has anyone taken a look at the Rivian EV's? Now that is technology, would seem to be at least on par with Tesla if not better. Yes, it's a new company so it's early but the technology side is absolutely amazing (great vehicles too). Audi really missed the mark.

 

[Ps702]

Any features that should be added to the app?

For now I would like to see the route of my last trip on a map.

 

[EricS]

I'd like to see where the car is, even if it's moving, like I could do with the Tesla app years ago.

 

[xderlq]

And then a miracle happen…..yesterday I was trying to charge my 2022 etron GT via my home charger, and the MyAudi app wouldn’t show that it was plugged in and charging. I thought something was wrong with the charging process, then I thought it was something with the car to app communication, and was panicked that I was having maintenance issues just before I needed to go out of town. With some detective work, I could see on the dash screen that the car was charging, and also the Electrify America app showed it as charging. So I determined that it was just the car to MyAudi app connectivity issue. This morning the app reported that it had regained connectivity at around 1:00 am, and updated itself. So I think it’s a Audi cloud/server issue. I have the same problem occasionally with my home generator which is also connected to the internet. Hopefully it really is an Audi cloud/server issue rather than my etron GT going bad. Now I can go on my trip.

 

[JNealCox]

While it has been getting better, the Audi Cloud is very flaky. Don't ever put yourself in the position of having to rely on it.

 

[xderlq]

While it has been getting better, the Audi Cloud is very flaky. Don't ever put yourself in the position of having to rely on it.

We are controlled by and at the mercy of our technology! Where will we be in another 20-50 years?

 

[Hiram]

I am having the same problems with my 2 week old 2022 Q4. The app worked well for a week after we got the car but not won't update. I deleted and reinstalled the app. Next I will try the fix recommended above by Greyblack. In general the phone connection has been quite problematic as well. When my wife and I both have our phones in the car it doesn't start android auto on either one or switches from one to the other in the middle of a trip. Using a USB cable helps but not always. Then it keeps telling us that no phone is connected but allows us to make calls....

1)removed my vehicle from the myAudi app
2)added my vehicle to the myAudi app (you’ll need the vehicle key code for this)
3)rebooted the mmi
4)logged in mmi with email and password

 

[Hiram]

Well I tried, but for some reason I don't have the correct key code so when I tried to add my car back into the app I couldn't add it. I tried the codes on the little plastic thing that had been connected to one of the keys, but none of them were connect. Of course, Audi support was closed for the night and my dealer won't call me back.....To be continued

I am having the same problems with my 2 week old 2022 Q4. The app worked well for a week after we got the car but not won't update. I deleted and reinstalled the app. Next I will try the fix recommended above by Greyblack. In general the phone connection has been quite problematic as well. When my wife and I both have our phones in the car it doesn't start android auto on either one or switches from one to the other in the middle of a trip. Using a USB cable helps but not always. Then it keeps telling us that no phone is connected but allows us to make calls....

 

[Hiram]

Well I tried, but for some reason I don't have the correct key code so when I tried to add my car back into the app I couldn't add it. I tried the codes on the little plastic thing that had been connected to one of the keys, but none of them were connect. Of course, Audi support was closed for the night and my dealer won't call me back.....To be continued

It took me more than an hour on hold to get through to MyAudi support--as long as it took on hold to get through about a US Treasury Department website problem. But the person who answered was very helpful. She said my key code had not yet been registered and once I would be able to add the car. I had thought that this had all been set up at the dealership but apparently not. So while I had been able to access myaudi to get information about the car, she told me it was only a limited an temporary access. We shall see.

 

[JNealCox]

Have you contacted your Dealer about the holdup? When I got my 2019 etron I got an email notice about my Key User Agreement within a day or two of taking the car.

 

[Hiram]

Yes, I did. We left a couple messages at the dealer, first with the salesperson who had been helping explain the vehicles features to us and then with the sales manager, but after a week no response. That's when I called MyAudi support.

 

[Bergizzle]

I was able to resolve my myAudi issues this morning. Not sure if this will work for everyone but it worked for me. 1)removed my vehicle from the myAudi app 2)added my vehicle to the myAudi app (you’ll need the vehicle key code for this) 3)rebooted the mmi 4)logged in mmi with email and password Hope this helps!

Hi Greyblack. I've had the same issue, your guide worked perfectly. Thanks again!

 

[srs1230]

Hi all - Is anyone having issues lately with the Charge Planning section of the app? Mine will not allow me to toggle between "immediate" and "timed" charging anymore. It's greyed out. I also cannot change the target level of the charging.

Thanks!

 

[JNealCox]

Hi all - Is anyone having issues lately with the Charge Planning section of the app? Mine will not allow me to toggle between "immediate" and "timed" charging anymore. It's greyed out. I also cannot change the target level of the charging.

Thanks!

I have an etron quattro. My MyAudi app did an update overnight. The notes indicated it was for use by the Q4 etron regarding charging. Did you get that update?

 

[Bergizzle]

Hi all - Is anyone having issues lately with the Charge Planning section of the app? Mine will not allow me to toggle between "immediate" and "timed" charging anymore. It's greyed out. I also cannot change the target level of the charging.

Thanks!

Yes that is one of the signs that i experienced. The soc went wrong as well. Update your app, and if that doesn't work. Follow Greyblacks guide

 

[james45]

I was able to resolve my myAudi issues this morning. Not sure if this will work for everyone but it worked for me.

1)removed my vehicle from the myAudi app
2)added my vehicle to the myAudi app (you’ll need the vehicle key code for this)
3)rebooted the mmi
4)logged in mmi with email and password

Hope this helps!

This worked, thanks!

 

[james45]

In fact it reverted back to not working.

I've noticed this before after trying other fixes like logging out/in etc, however the fact that it appears to work is nothing to do with the logout. I've now realised that there's a short period of time (1 minute?) after locking the car with keyfob, when the Myaudi app is able to successfully control all aspects of the car. After this period, the usual errors start to happen again.

I've reported this in my ticket with Audi Digital Services and await their response.

 

[AZLady2022]

I am having the same problems with my 2 week old 2022 Q4. The app worked well for a week after we got the car but not won't update. I deleted and reinstalled the app. Next I will try the fix recommended above by Greyblack. In general the phone connection has been quite problematic as well. When my wife and I both have our phones in the car it doesn't start android auto on either one or switches from one to the other in the middle of a trip. Using a USB cable helps but not always. Then it keeps telling us that no phone is connected but allows us to make calls....

Does not work, I tried it like 5 times and it keeps coming back to would I like to set up my audi..

 

[ace10]

This is the GT board.
Very confusing (to me) for other models to thread jack an existing topic in a model-specific sub forum.