For those who are about to collect their new Q6 or SQ6 and have been worried by reading comments on here I have created a little tip sheet. It is based off what we have all learned so far from our own experiences, things that Audi don't seem to explain well, and from issues we have experienced..
Pre Collection
- Download the MyAudi App, and create an account. You won't find a great deal until the car is added.
Day of Collection/ Handover
Digital Key
- I Would advise new users to not set up digital key until after you have checked all the functions of the car are working fully for a few days. Audi have restricted use of digital key due to user issues. Regardless of what the app says currently (May 2025) you are still unable to share digital key.
Once you have time - Other things
The MyAudi App
- The only word to describe it is " Temperamental". I am not sure if it is because the app is for all models of Audi or the car has lots of sensors. You may from time to time get a communication error or it may say it's in privacy mode.
- If the app disconnects from the car after about 10-15 minutes or it says its in privacy mode, on the MMI under the privacy settings ensure that you have allowed remote access to the car.
- If you get a time out message or unable to communicate message it maybe because Vodafone has a weak signal or because its got a little lag, you can swipe down on the app to refresh. Give it time to update.
-If you get an Error Code, make a note or better still take a screenshot and either ask here or your dealership for help
Audi Charging - Free Audi Charging Pro Subscription for 1 year.
- Once you are the key user, you can activate the 1 year free subscription. You can do this in the MyAudi App - User icon in the tray at the bottom - Audi Charging. You'll need to add a payment method, and request your RF Card. Once it arrives, you activate it the same location.
-Use the E-tron route planner in the navigation system or app to find charing points. You may also want to download the Elli App, if you are wanting to see what charger stations are near you and make sure you set the filter to DC charging.
Data for the Passenger Display & MMI
Currently the Q6/SQ6 comes with 3GB of data per month for you to use on apps and smartphone for 3 years. To activate this you must be the key user, and verify your account set up via Vodafone who are the network used on the e-sim.
- To set up, in the MyAudi App - click the car icon in the bottom tray, scroll down the page to Upgrades & Accessories - Then select App & Smartphone packages. The allowance refreshes the first of the month, and excludes system updates to the Cockpit- this is for Apps and hotspots.
* Note that the 3GB doesn't last long, if you tether a mobile or device to disable after use as it will stay active. You can purchase further data if you run out.
The App Store & Sound System
- To purchase themes for the MMI, you need to activate themes on the MMI, they offer two prices in some cases for different screens, and you get them to keep. You are unable to modify the lighting that is set with them.
- To purchase sound improvement packs, these are a monthly subscription.
* The car will need to have internet connectivity and I find its best to purchase when you are in the car and its turned on.
Functions on Demand (Updated UK Market)
-Depending on market you are in this may vary, below is a list of function on demand products that can be added to some cars depending on what equipment and trim you have. Purchases are for a choice of 1 month, 1-2 years or Lifetime
![Image]()
Other things
- The Bell Icon, on the top right of the main MMI screen is your Notification Centre, errors, updates and purchases will show here. If you get an error message take a photo.
- To activate the kick motion for the boot and keyless entry, you need to Turn on the convenience key on the MMI.
- To activate Digital Key, you will be required to have software 03.01.00 /C or later and should be set up in the MyAudi App, and completed in the car. You will require and email or code from Audi to authenticate you as the key user.
Glitches and Gremlins
- If you ever have an issue with the Passenger or main MMI such as freezing or it becomes inactive other than when the car turns into eco mode due to shortage of battery, you can reboot the MMI.
-Press and hold down the On/Off - Volume dial for 10 seconds. You will see the MMI reboot on the far right of the cockpit screen.
If the MMI reboot doesn't resolve the issue, then try putting the car into a deep sleep for a few hours.
- Safely park the car and make sure all the windows are up, and that the car is not plugged in or charging. Lock the car by a double click on the key fob. And leave the car for at least 2 hours, do not start any charging or even look at the MyAudi App.
If you have any other helpful tips list them below.
Pre Collection
- Download the MyAudi App, and create an account. You won't find a great deal until the car is added.
Day of Collection/ Handover
- I would suggest checking the car inside and out, and doing the vehicle handover before the paperwork in the event something isn't right.
- Check the specification is correct, and no damage or missing items.
- Once all the administration is done, Audi will release the car to you on the system. This starts the process of adding you as the key user in the app. Once back in the car you will then go through the MMI setup wizard and sign in using the same email address and password as the app.
Digital Key
- I Would advise new users to not set up digital key until after you have checked all the functions of the car are working fully for a few days. Audi have restricted use of digital key due to user issues. Regardless of what the app says currently (May 2025) you are still unable to share digital key.
Once you have time - Other things
- The current software on the MMI should be 03.01.00 /C as of November 2024
- Don't rush to create multiple users until you have set up the car fully as you want it personalised, because if are not correctly set up as the key user it won't store any user preference.
- You can check the key user status in the MMI under user management
The MyAudi App
- The only word to describe it is " Temperamental". I am not sure if it is because the app is for all models of Audi or the car has lots of sensors. You may from time to time get a communication error or it may say it's in privacy mode.
- If the app disconnects from the car after about 10-15 minutes or it says its in privacy mode, on the MMI under the privacy settings ensure that you have allowed remote access to the car.
- If you get a time out message or unable to communicate message it maybe because Vodafone has a weak signal or because its got a little lag, you can swipe down on the app to refresh. Give it time to update.
-If you get an Error Code, make a note or better still take a screenshot and either ask here or your dealership for help
Audi Charging - Free Audi Charging Pro Subscription for 1 year.
- Once you are the key user, you can activate the 1 year free subscription. You can do this in the MyAudi App - User icon in the tray at the bottom - Audi Charging. You'll need to add a payment method, and request your RF Card. Once it arrives, you activate it the same location.
-Use the E-tron route planner in the navigation system or app to find charing points. You may also want to download the Elli App, if you are wanting to see what charger stations are near you and make sure you set the filter to DC charging.
Data for the Passenger Display & MMI
Currently the Q6/SQ6 comes with 3GB of data per month for you to use on apps and smartphone for 3 years. To activate this you must be the key user, and verify your account set up via Vodafone who are the network used on the e-sim.
- To set up, in the MyAudi App - click the car icon in the bottom tray, scroll down the page to Upgrades & Accessories - Then select App & Smartphone packages. The allowance refreshes the first of the month, and excludes system updates to the Cockpit- this is for Apps and hotspots.
* Note that the 3GB doesn't last long, if you tether a mobile or device to disable after use as it will stay active. You can purchase further data if you run out.
The App Store & Sound System
- To purchase themes for the MMI, you need to activate themes on the MMI, they offer two prices in some cases for different screens, and you get them to keep. You are unable to modify the lighting that is set with them.
- To purchase sound improvement packs, these are a monthly subscription.
* The car will need to have internet connectivity and I find its best to purchase when you are in the car and its turned on.
Functions on Demand (Updated UK Market)
-Depending on market you are in this may vary, below is a list of function on demand products that can be added to some cars depending on what equipment and trim you have. Purchases are for a choice of 1 month, 1-2 years or Lifetime
Other things
- The Bell Icon, on the top right of the main MMI screen is your Notification Centre, errors, updates and purchases will show here. If you get an error message take a photo.
- To activate the kick motion for the boot and keyless entry, you need to Turn on the convenience key on the MMI.
- To activate Digital Key, you will be required to have software 03.01.00 /C or later and should be set up in the MyAudi App, and completed in the car. You will require and email or code from Audi to authenticate you as the key user.
Glitches and Gremlins
- If you ever have an issue with the Passenger or main MMI such as freezing or it becomes inactive other than when the car turns into eco mode due to shortage of battery, you can reboot the MMI.
-Press and hold down the On/Off - Volume dial for 10 seconds. You will see the MMI reboot on the far right of the cockpit screen.
If the MMI reboot doesn't resolve the issue, then try putting the car into a deep sleep for a few hours.
- Safely park the car and make sure all the windows are up, and that the car is not plugged in or charging. Lock the car by a double click on the key fob. And leave the car for at least 2 hours, do not start any charging or even look at the MyAudi App.
If you have any other helpful tips list them below.
