[q8canuck]

.

I get the frustration of having to visit a dealership, this is the first year first production, etc. fastest way to break any thing is to give it to a consumer. As much testing that’s done ahead of time nothing compares to getting it out to the public.

That did not work well for Tesla with their FSD.
They let the customer test their full self driving software for years and just got smacked with a 243 million dollar fine.

Manufacturers should have robust testing philosophies before releasing software. Much has been written about the CARIAD debacle that delayed the Porsche Macan EV rollout and has given Audi a host of problems as well. This is where we are today with poorly tested software rushed out to meet new model launches.

 

[PBM]

Unfortunately there are many long term Audi owners that have started to look elsewhere. Just as upsetting there are many new Audi owners that have sworn off the brand and trying to get a buy back. This not how to grow a brand.

It would be nice if Audi commissioned some customer service people to frequent these forums and read the room. Then take the comments back to head office and do something to mitigate the damage. I would like the brand to survive and thrive but I don’t have optimism. This is a competitive market and other brands will eat their lunch if they don’t get their act together.

 

[PBM]

Agree, EV market is much more competitive now in 2025 than it was back in 2019 and unfortunately Audi/VW/Porsche have not kept up.

 

[sevusal]

The problem is, as usual they have been ambiguous with their explanation of what they intended to deliver. Yes documents state car updates, but it doesn’t say a full system update.

also for the folks in US, we still haven't gotten NACS support. it was suppose to come out in Jun'25.

 

[sevusal]

Quite right - speaking as a first time Audi driver I’m not as impressed as I was expecting / hoping to be and it’s not just software issues (mind you I didn’t have a great experience with Mercedes either - these so-called premium German car brands really aren’t all that in my experience!)

yup.. same here. very disappointed and not very good first time Audi experience. they have lost me as a customer as well as many people i will speak to and convince them not to buy Audi!

 

[q8canuck]

also for the folks in US, we still haven't gotten NACS support. it was suppose to come out in Jun'25.

It won’t be out for a few years. Just watch. 🙄

 

[Hppy29]

Just as a side note. Audi updates maps OTA sooooo technically not wrong.
Cadillac started that a few years ago with the CUE system and they could flash headlamp software to the cars but not firmware on the head units for whatever reason. Personally OEMs purchase units from suppliers typically and skin them to be their version that’s why a lot of the interiors have started looking the same.

I don’t trust an OEM to push an OTA update out. Look at how well it works for cell phones. Who wants that in their life. I’d rather it go to the dealer and if they break it they have to deal with it rather than it being broken in my driveway or elsewhere.

I get the frustration of having to visit a dealership, this is the first year first production, etc. fastest way to break any thing is to give it to a consumer. As much testing that’s done ahead of time nothing compares to getting it out to the public.

I agree with most of your comments, but the sad thing is that the communication between Audi in Germany and its workshops is via a computer, and the game if pingpong starts. But the important thing with a workshop carrying out the update is that it removes user error.

The first two updates at the dealership were a shambles, many won't have experienced a full update at a dealership yet as their car was delivered with the latest update.. it's certainly an experience, workshop have to rely on Elsa to tell them what needs updating and they can't go off script, even if they agree with the customer.

If a full OTA update was carried out, and it went wrong the first thing that would happen would be users stuck with a brick on their drives or in garages with no courtesy cars.

The second thing would be Audi saying this is user error..

And if anyone has seen how the first two updates were carried out, it's not an iPhone update that just self expands. The workshop has to carry out tasks during the update, do you think users would sit with their car for several hours flicking switches opening and closing doors? Audi has to complete a lot of work before a fully OTA update could done safely and independently of a workshop.

Who actually designs a system where a workshop has to pause their firewall to get and install a download, then has to sit with a car and perform task. They can not even get their MMI to correctly download and install an update. But in fairness, looking back at September last year and today they are working their way through the list of issues one line at a time...lol

 

[Hppy29]

That did not work well for Tesla with their FSD.
They let the customer test their full self driving software for years and just got smacked with a 243 million dollar fine.

Manufacturers should have robust testing philosophies before releasing software. Much has been written about the CARIAD debacle that delayed the Porsche Macan EV rollout and has given Audi a host of problems as well. This is where we are today with poorly tested software rushed out to meet new model launches.

They also need to learn to listen to user feedback about what works and doesn't. Even with the latest testing of the Q6 software that's due out, do you think they are taking user feedback and changing things?

They just continue to force ICE car into EV's because its a lazy and cheaper approach.

 

[Hppy29]

also for the folks in US, we still haven't gotten NACS support. it was suppose to come out in Jun'25.

Its not surprising, Audi's tag line is now " over promise and under deliver" you only have to look at the other models still waiting for updates

 

[Hppy29]

By digging into the published literature and specs....do your homework. You want to see it in writing. Regarding "OTA", there is no official definition, so it can mean anything.

Correct! One could argue that it's the customer who misunderstood what was meant by a OTA update. That said, it's down to the sales teams and Audi to ensure that a clear explanation is given. This was a new technology with lots of high expectations set by the people who made it. They can't now complain that people expect to get what they paid for or expected.

 

[q8canuck]

They also need to learn to listen to user feedback about what works and doesn't. Even with the latest testing of the Q6 software that's due out, do you think they are taking user feedback and changing things?

They just continue to force ICE car into EV's because its a lazy and cheaper approach.

I really believe Audi needs new leadership. I don’t think they realize that they are polarizing their loyal support base and turning off potential customers. They also need to look into their dealer support. I have seen some dealers with a real good technical team and some where they did not know how to start a charge. Not reassuring to a new customer.

 

[q8canuck]

Correct! One could argue that it's the customer who misunderstood what was meant by a OTA update. That said, it's down to the sales teams and Audi to ensure that a clear explanation is given. This was a new technology with lots of high expectations set by the people who made it. They can't now complain that people expect to get what they paid for or expected.

I had a sales guy tell me OTA is a proven technology. If you listen to the radio and get the latest news you are getting OTA updates. So maybe this is the Audi definition. 🙄

 

[JNealCox]

Yes, for both potential buyers and for service, linking up with a dealership gung-ho on EV's is critical. Many dealerships are not and are very poorly informed. If a salesman gives you very misleading information it is important to contact the Sales Manager to complain. Still, always remember that the job of the salesperson, first and foremost, is to sell cars!

 

[Specter1471]

Lucky man. Going from the 13 pro max to a 16 pro max almost broke my brain. Audi has their work cut out for these.

Check your phone next time you get in the car let me know if you see a 5ghz network under the WiFi. I think my phone and car aren’t liking the different network names for my CarPlay. View attachment 17755

Apparently that’s normal to have the dual WiFi

 

[fssswltd]

Looking for the ability to change or select a different route in the navigation. Based on experience I would say it’s in Shortest distance mode, as it takes me down some very odd roads. Is there an option to change this?

Have asked the same question and agree that it does seem set to a ‘shortest route‘ mode.
If anyone has a suggested fix it would be great to hear!

 

[sevusal]

Unfortunately there are many long term Audi owners that have started to look elsewhere. Just as upsetting there are many new Audi owners that have sworn off the brand and trying to get a buy back. This not how to grow a brand.

It would be nice if Audi commissioned some customer service people to frequent these forums and read the room. Then take the comments back to head office and do something to mitigate the damage. I would like the brand to survive and thrive but I don’t have optimism. This is a competitive market and other brands will eat their lunch if they don’t get their act together.

agree. I am first time Audi (Q6 etron) buyer and i have nothing but regrets buying this car. not a very good experiance. I don't trust any of the feature.
e.g. digital key, even though i can use the car without the physical key fob, i don't trust the car to work and i carry the fob all the time. i don't take car for overnight/long trip. i feel the car will breakdown without any warnings and i will be stuck without help in middle of nowhere. this is just using the car for first 1 month. lots of software issues, frustrating MMI, alarms goes off anytime, was locked out of my car (luckily the car was in my driveway).
The worst thing though, Audi is not doing anything about this, not even a single OTA update on this brand new car and platform since its launch.

 

[q8canuck]

agree. I am first time Audi (Q6 etron) buyer and i have nothing but regrets buying this car. not a very good experiance. I don't trust any of the feature.
e.g. digital key, even though i can use the car without the physical key fob, i don't trust the car to work and i carry the fob all the time. i don't take car for overnight/long trip. i feel the car will breakdown without any warnings and i will be stuck without help in middle of nowhere. this is just using the car for first 1 month. lots of software issues, frustrating MMI, alarms goes off anytime, was locked out of my car (luckily the car was in my driveway).
The worst thing though, Audi is not doing anything about this, not even a single OTA update on this brand new car and platform since its launch.

I am sure a lot of us share your misery and rest assured you are not alone. The nice thing about this forum is that there are shared experiences here and people are forthcoming about how they got around their problems. Although Audi gets a failing grade on how they treat their customers perhaps your frustration will be lowered here.

 

[zalusky]

I am sure a lot of us share your misery and rest assured you are not alone. The nice thing about this forum is that there are shared experiences here and people are forthcoming about how they got around their problems. Although Audi gets a failing grade on how they treat their customers perhaps your frustration will be lowered here.

Do we have a poll somewhere of how many customers have real problems and how many don't? About the only issue I have is resetting MMI for Carplay every few weeks.

Reading the forums it seems like many of the problems are the earlier European deliveries.

It would be interesting to see problem counts by take delivery dates.

 

[JNealCox]

Do we have a poll somewhere of how many customers have real problems and how many don't? About the only issue I have is resetting MMI for Carplay every few weeks.

Reading the forums it seems like many of the problems are the earlier European deliveries.

It would be interesting to see problem counts by take delivery dates.

I'm sure that people with problems are over-represented here, by far. And there is the usual warning for the less adventurous or the faint of heart: never buy a car in its first model year!

 

[q8canuck]

I'm sure that people with problems are over-represented here, by far. And there is the usual warning for the less adventurous or the faint of heart: never buy a car in its first model year!

Not all people with issues join forums. Some ditch the vehicle at earliest opportunity either by trade-in or buyback. We won’t see their comments here.

I can’t say I agree with you about the first model year. If there are any hardware dependencies that have contributed to these problems we won’t see Audi make changes to the current model. They will just kick the can down the road. Any substantive hardware changes would occur with the next model iteration. The best we can hope for is software changes realized on the current hardware. Since CARIAD is such a mess now timely resolution is proving to be a problem.